Hughes Group
Contact Centre Advisor - ID 341
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Why come and work with us?
Hughes is a family run company that has been trading for over 100 years. Hughes is not only a family company in name but also in attitude. Our ethos is simple - to treat people the way that they would want to be treated themselves! We are a long-standing company with long term plans, so aim to offer our staff a long and meaningful career. This means that we take training and career development seriously and as a result we aim to offer you a supportive and professional working environment.
We feel hard work should be rewarded, and therefore we offer you:
- Employee Discount
- Free use of Company Holiday Lodges
- Discounted Gym Membership
- Employee Assistance Program - including health and wellbeing services
- Enhanced Holiday Allowance
- Enhanced Maternity Leave
- Enhanced Paternity Leave
- Company Pension Scheme
- Training and Development Programs
- Supporting Community Projects
- Life Insurance
- Recognition for Long Service
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What does the role include?
- Offering great customer service to our customers to ensure that they feel valued and assured in the decisions they make via various mediums including Telephone, Emails and our Live chat function.
- Personal development, learning new skills and product knowledge.
- Promoting a safe and friendly working environment.
- Meeting personal and team targets
What Skills and Experience are required?
At Hughes, we believe in developing and training our team members. Our business has been built on customer service. Whilst you may not have huge prior experience you will be guided, trained, and developed to provide the ‘Hughes Experience’
We recognize that not all customers and colleagues are the same and you will learn to tailor your approach to each situation.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
A capability to learn new skills is required to build trust and rapport with every colleague and customer.
Flexibility when business needs and customer expectations change.
Listening and learning from co-workers to understand our processes and systems, ensuring the experience we give to our customers is one that they will want to recommend to their friends and family.
To be successful, you must have a friendly personality, be willing to take on a variety of tasks, and be able to work as part of a flexible team. It's important that you enjoy offering good customer service. Suitable candidates will be able to meet targets and possess relevant computer skills.
Full training will be given, with opportunities to continue to gain specialist knowledge, but experience with office applications is preferable.
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