The Nursing and Midwifery Council
Contact Centre Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Contact Centre Advisor
Contact Centre Advisor
Application Deadline: 9 July 2026 Department: Registration Centre Employment Type: Permanent – Part Time / Fixed-Term (Full-Time) Location: London, Westfield Avenue Reporting To: Richard Hainsworth Compensation: £28,222 – £30,023 / year
About the Role
The contact centre is the face of the NMC and the first point of contact for all customers. Roles within the team ensure excellent customer service across all interactions, resolving registration issues, managing complaints, and maintaining a professional image.
There are two contract options available:
- A fixed-term, full-time contract (ending December 2026).
- A permanent, part-time position (28.8 hours per week, or equivalent to 4 days/week).
Please confirm in your application which option(s) you would be happy to be considered for.
Responsibilities
As a Contact Centre Advisor, you will:
- Provide excellent customer service on all interactions
- Respond professionally in alignment with NMC’s tone of voice guidelines
- Support registrants globally for all query types
- Ensure high-quality standards with adherence to quality monitoring and service delivery
- Meet performance targets outlined in your key performance indicators (KPIs) and service level agreements (SLAs)
- Update relevant systems and documentation accurately
- Collaborate effectively within the team in meetings and idea-sharing
- Communicate openly with your Team Manager about performance, including identifying development areas
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Personal Qualities
- Highly motivated, flexible, and open to change
- Willing to take on new challenges
- Reliable, honest, and trustworthy
- Committed to equality and diversity
- Calm and dependable under pressure
- Proactive about personal development
- Maintains a professional attitude
Note: This role involves handling sensitive and distressing material, including fitness-to-practice cases. Support is provided for this aspect.
Benefits
- 30 days annual leave
- Enhanced pension contributions (up to 14% employer matching with optional top-up)
- Life insurance (4× current salary)
- Hybrid working
- Enhanced maternity/paternity leave
- 24/7 Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership (workplace benefits)
- Subsidised restaurant (Portland Place office)
- Season ticket loans
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Additional Information
- The role is flexible—initial posting may require movement across teams depending on workflow.
- This aligns registrants quickly with appropriate service standards, without changing your job terms.
Hybrid Working Policy
- Standard policy is 2 office days/week, remaining work From Home
- For part-time roles, adjust office days proportionately
- Check you meet attendance preference before applying*
Pay Policy
Appointments generally start at the bottom of the pay band, but in exceptional cases, exceptions may apply (including proof of current earnings). Annual salary reviews and progressive pay adjustments are standard.
For internal candidates, this role is aligned with NMC’s internal pay policy.
Support & Equity
- Reasonable adjustments will be made for disabled candidates throughout recruitment. Let us know if you need further assistance.
Vetting & Security
All roles involve pre-employment checks, with expanded vetting (e.g. DBS checks) potentially being introduced in future. This role may subject to additional safeguarding requirements.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location