LPPA Pensions
Contact Centre Advisor – Pensions Customer Service
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Contact Centre Advisor – Pensions Customer Service
Hybrid Working: 2 days in Preston, Lancashire
Are you looking for a role with no weekends, late nights, or bank holidays? Do you want:
- First-class customer service opportunities?
- Career progression?
- Incentives and recognition for exceptional performance?
- Full-time role (37 hours/week) finishing early on Fridays?
Roles are available from Monday 3rd August—apply now!
P.S. Your first 3 weeks will be office-based for full induction and training.
About the Role
We’re seeking an experienced Contact Centre Advisor to join our Pensions Customer Service team from Monday 3rd August 2024 (tyo from CESType yourself).
This fast-paced role involves providing high-quality pensions advice across telephone and email channels—primarily for the public sector pension schemes managed by LPPA.
You’ll work in a friendly, collaborative culture with opportunities for career growth and professional development.
Key Responsibilities
- Answer all phone and email queries within pre-set timeframes
- Deliver exceptional customer service—assisting members, employers, and 3rd parties
- Adhere to KPIs, including call handling times, accuracy, and wrap/after-call work
- Navigate pension schemes with deep technical knowledge (after training)
- Work independently with minimal supervision
- Meet and exceed quality targets while maintaining a calm, empathetic approach
- Collaborate in a team-centred environment while meeting individual performance benchmarks
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring
Required Qualifications & Experience
✔ Essential:
- Proven contact centre experience (high-call-volume environments preferred)
- Ability to consistently meet challenging targets
- Fluent oral and written communication (including accuracy in grammar)
- Strong IT skills (Microsoft Office: Email, Excel)
- Excellent interpersonal and problem-solving skills
- Self-starter, resilient, and customer-centric
- Fast learner with a sense of initiative
- Flexible availability to cover hours between 8.30am–5pm (Mon-Fri)
✔ Qualifications:
- 5 GCSEs/GCEs or equivalent (Grammar C/4 or above)
- Mandatory subjects: Maths & English
Desirable but not essential
- Experience in pensions or financial services
Why Join Us?
Competitive Work-Life Balance
- 37-hour contracts (with early finish every Friday)
- 25 days holiday + bank holidays, 2 concessionary days, birthday leave
- Ability to swap/gift leave
Supportive Wellbeing & Perks
- Discounted shopping (via Your Perk Site)
- Free fruit & snacks daily in the office
- Free parking in Preston Town Centre
- Access to Employee Assistance Programme
- Wellbeing webinars & peer recognition awards
- Financial rewards through:
- Employee Referral Scheme
- Spot prizes and team outings for excellent member experience
- Ad hoc competitions (prizes included!)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Long-Term Growth
- Opportunities to shape a long-term career with LPPA
- Full office-based induction & training for your first 3 weeks
- Participation in mental health/digital skills courses
Our Values
- Working together
- Committed to excellence
- Doing what’s right by people
- Forward-thinking growth?/“Forward-thinking solutions”/Future-forward thinking
We aim to keep our 1,500+ employers and 700,000+ members fully informed about their pensions—supporting them and their employers to take les guide steps/take the initiative where necessary.
Ready to apply? Repeat want to join us
Was anyone’s first 3 weeks will be fully based! Go
Correction:** #include #workings/W
- Contact Centre Advisor – Pensions Customer Service is set to begin on Monday 3rd August 2024.* (Start date edited: from mid-2026)
Apologies for the typo. Contact us if you have questions!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location