The Nursing and Midwifery Council
Contact Centre Advisor
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Contact Centre Advisor
Contact Centre Advisor – Permanent/Part-Time
Registration Centre Application Deadline: 9 July 2026 Location: London, Westfield Avenue Employment Type: Permanent (Part-Time) or Fixed-Term (Full-Time) Reporting To: Richard Hainsworth Compensation: £28,222 – £30,023 per year or pro-rata for part-time
About the Role
The Contact Centre is the primary support function for the NMC (Nursing and Midwifery Council), serving as the first point of contact for all customers. You will deliver exceptional service—handling queries, resolving issues, and maintaining a professional image across all interactions.
Two Contract Options Available:
- A fixed-term, full-time contract (ending December 2026).
- A permanent, part-time position (28.8 hours/week, 4 days/week). Please specify your preferred option(s) in your application.
Key Responsibilities
- Provide excellent customer service across all touchpoints.
- Respond to all communications in line with the NMC tone of voice.
- Support registrants internationally with diverse query types.
- Ensure adherence to quality standards (monitoring reviews, performance targets).
- Maintain records in relevant systems and update operational documents.
- Collaborate effectively in team meetings and contribute ideas.
- Actively manage performance development, communicating openly with your Team Manager about strengths and growth areas.
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Personal Qualities
- Highly motivated, adaptable, and open to change.
- Proactive mindset, eager to take new challenges.
- Reliable, honest, and trustworthy in a fast-paced environment.
- Strong commitment to equality and diversity.
- Calm under pressure, maintaining composure during complex queries.
- Self-aware and proactive in personal development.
Note: This role involves handling sensitive/distressing material (e.g., fitness-to-practice cases). Appropriate support will be provided.
Benefits
- 30 days annual leave
- Enhanced pension scheme (8% employer contribution, up to 14% with employee opt-in)
- Life insurance (4× current salary)
- Hybrid working model (2 on-site days per week, adjusted for part-time)
- Hybrid maternity/paternity leave
- 48-hour Employee Assistance Programme
- Cycle-to-Work Scheme
- Perkbox membership
- Subsidised on-site dining
- Season ticket loan scheme
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Additional Information
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Flexible team placement: Initial assignments will be team-specific, but reallocation can occur based on workflow (no impact on terms).
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Hybrid policy: Requires pro-rata office attendance (full-time: 2 days/week; part-time: maths to logistically match your hours).
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Pay structure: New hires typically start at the bottom of the pay band, though rare exceptions may apply (evidence of salary may be requested). Regular salary reviews with a progressive approach.
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Vetting: Pre-employment checks apply (DBS checks or other security clearances may be required).
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Reasonable Adjustments
We commit to supporting disabled candidates throughout recruitment. Please advise us in advance of any adjustments (or practical support) needed to complete your application.
This role may be closed at any stage; early selection is possible.
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