Dukes Bailiffs Limited
Contact Centre Agent
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Debt Recovery: Get a quote
Contact Centre Agent
The Role at a Glance
- Location: Stone, Staffordshire
- Department: Customer Hub
- Reporting to: Contact Centre Agent
- Working pattern: Hybrid (2 days in office / 3 days remote)
- Salary: £26,230 per annum plus uncapped commission
A Great Place to Work®
At Dukes, we’re proud to be recognised for our culture, fairness and commitment to doing the right thing for our people and for the communities we serve.
Dukes is externally certified as a Great Place to Work®, based entirely on feedback from our team. Dukes is a Disability Confident Employer, committed to fairness, accessibility and equal opportunities.
About The Role
At Dukes, our Contact Centre Agents are the voice of our Customer Hub. This role is ideal for someone who enjoys helping people, thrives on communication, and takes pride in delivering fair and affordable solutions to our customers.
You’ll be part of a dedicated team of 15, handling inbound and outbound calls, live chat, and emails. You’ll negotiate and arrange payment plans while following client instructions, ensuring customers leave the interaction with a tailored solution that works for their circumstances.
With ongoing support and training, you’ll quickly become an expert in our systems, processes, and the enforcement industry. This role offers real progression opportunities for those keen to develop their career in financial services.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Job Summary
- Handle inbound and outbound customer calls, live chats, and emails
- Negotiate and arrange affordable payment plans
- Follow client instructions and adhere to compliance requirements
- Provide tailored solutions to help customers resolve debts fairly
- Work collaboratively to share best practices and improve results
- Maintain accurate customer records and update systems promptly
- Contribute to Dukes’ mission: helping people get out and stay out of debt
Experience
Key skills & experience
- Minimum of 1 year’s call centre experience, including objection handling and negotiation
- Proven customer service experience
- Confident IT skills and ability to learn new systems quickly
- Strong written and verbal English
Skills / Attributes
- Expert communication: active listening and clear, empathetic responses
- Resilient: able to stay positive and calm in challenging situations
- Self-motivated: driven to achieve personal and team targets
- Assertive and compassionate: confident in negotiating while remaining empathetic
- Reliable and professional: consistent, punctual, and dedicated
- Team player: supportive, friendly, and collaborative
- Attention to detail: able to multitask, learn fast, and adapt to change
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Salary & Benefits
- Grade: 2C – Fee Earner
- Salary: £24,570 per annum plus a lucrative, uncapped commission scheme
- Hybrid working model: (3 days in office, 2 from home after probation)
- 25 days annual leave, plus bank holidays
- Dedicated 2-week induction training programme
- Flexible shifts to support work-life balance
- Mandatory office shutdown between Christmas and New Year
- Company Pension Scheme
- Company Sick Pay Scheme
- Mental Health Champions and wellbeing initiatives
- Free onsite parking
- Social events and casual dress days
Not quite the role for you?
We’re always growing.
Take a look at our other current vacancies and find the opportunity that’s right for you.
Recovery Services
CONTACT US:
Dukes Court,
7 Newcastle Street,
Stone,
Staffordshire,
ST15 8JT
01785 825501
CUSTOMER SUPPORT
CLIENT AREA
© Dukes Bailiffs Limited 2026.
Registered in England and Wales | Company Number: 04418615 | Registered address: Dukes Court, 7 Newcastle Street, Stone, Staffordshire, England, ST15 8JT.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location