Marston Holdings
Contact Centre Agent
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Contact Centre Agent
Location: Galashiels
Part Time, 20h/week
If you are passionate about customer care, then this role might be what you are looking for.
We are currently seeking a Contact Centre Agent to join our dynamic Team in Galashiels!
Scott & Co is a leading provider of debt recovery, enforcement and citation services. We are part of Marston Holdings, the UK’s largest judicial services group, providing integrated court order compliance.
The successful candidate will be involved in handling inbound calls and outbound calls, where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries.
On the Job Training will Be Provided.
What you will be doing:
Managing customer enquiries and finding appropriate solutions to queries. Customer payment plans over the telephone. Ensuring customer records are updated accurately and in a timely manner. Ensure customer complaints are dealt with professionally and efficiently.
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What we are looking for:
Strong customer service skills and confidence handling customer enquiries Ability to set up and manage customer payment plans over the phone Good attention to detail when updating customer records accurately Professional approach to handling customer complaints and resolving issues Good communication skills and a problem-solving mindset
What you will get in return:
Staff benefits designed to suit you - from discounts on retail shopping, travel, and socialising to health & wellbeing Cycle to work scheme Pension scheme No Evening or Weekend working Great life work balance Part Time: Monday 8.30am - 5pm,Thursday 12pm- 5pm, Friday 8.30am - 5pm Competitive Annual Leave Based in the centre of Galashiels - great transport links Pension scheme Friendly Office Work Environment
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New starters will be subject to clearance through Disclosure Scotland and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
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