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About Us
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Job Opportunity
Are you looking for a full-time office-based role? Passionate about delivering excellent customer service and making a real impact? Someone who thrives on being part of a team and succeeding?
We’re looking for a Contact Centre Agent to join our friendly team in Preston, Lancashire.
What You’ll Do
In this role, you’ll be the first point of contact for our customers, helping to resolve queries, process orders, and ensure a smooth experience from start to finish.
- Responding to customer inquiries and resolving issues with care and efficiency
- Managing order tracking, invoicing, returns, and discrepancies
- Supporting the sales team with quotes, stock queries, and reporting
- Maintaining accurate records and documentation
- Identifying opportunities to improve our processes and customer experience
- Ensuring customer complaints are handled fairly, quickly, and effectively
- Collaborating with peers and contributing to a positive team environment
What We Offer
- A collaborative, inclusive team environment focused on mutual goals
- Open-door approach to leadership
- Competitive salary
- Pension scheme
- Health Cash Plan
- 25 days’ holiday (plus bank holidays) with the option to buy additional days
- Flexible hybrid working
- Free onsite parking
- Recognition, reward programs, and staff discounts
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Who We’re Looking For
You might be a recent graduate, returning to work, or looking for a career change. What matters most is your enthusiasm and willingness to learn, passion for customer service and putting the customer at the heart of what you do.
Our successful candidate will need:
- Basic computer skills and a keen eye for detail
- A proactive attitude and strong communication skills (telephone, online, and email)
- Ability to follow instructions and work as part of a team
- A self-starter with excellent problem-solving skills and able to work under own initiative
Apply Now
If this sounds like the right opportunity for you, we’d love to hear from you!
#LI-FARNELL #LI-EMEA
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Equal Opportunity Employer
Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Need Assistance?
If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Service Center in your region:
- Americas applicants – hrnow@avnet.com
- Asia applicants - hrnow.asia@avnet.com
- EMEA applicants - hrnow.EMEA@avnet.eu
About Avnet
As a leading global technology distributor and solutions provider, Avnet has served customers’ evolving needs for more than a century. Through regional and specialized businesses around the world, we support customers and suppliers at every stage of the product lifecycle. We help companies adapt to change and accelerate the design and supply stages of product development.
With a unique viewpoint from the center of the technology value chain, Avnet is a trusted partner that solves complex design and supply chain issues so customers can realize revenue faster.
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- Avnet Abacus
- Avnet Embedded Solutions
- Avnet Integrated Solutions
- Avnet Silica
- EBV Elektronik
- element14
- Farnell
- Hackster.io
- Newark
- Softweb Solutions
- Tria
- Witekio
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