Usay Compare
Contact Centre Agent
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Adviser (Inbound Enquiries) – London
About the Role
This role is perfect for someone who enjoys speaking with people, building rapport and helping customers understand their options. There is no cold calling - every customer you speak to has already shown interest in our services.
You’ll be the first point of contact for customers, providing friendly, professional support and transferring interested callers to our Sales Advisers. Your conversations directly contribute to successful sales, meaning your commission is in your hands.
Key Responsibilities
- Answer inbound customer enquiries and understand their needs
- Direct customers to the correct team and set clear expectations
- Contact customers who have already submitted an enquiry
- Introduce our comparison service and handle objections Professionally
- Transfer interested customers to Sales Advisers
- Earn £20–£50 commission per conversion
- Deliver friendly, professional service on every call
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Salary & Commission
- £26,228 guaranteed basic, with an annual salary review
- Uncapped monthly commission (realistic OTE: £33,000+)
- Regular bonuses, incentives and recognition
Benefits
- 34 days annual leave (rising to 36 after 2 years – inclusive of UK Statutory Bank Holidays)
- Income Protection, Life Assurance & sick pay entitlement
- Subsidised Private Health Insurance
- Employer Pension Contributions
- Enhanced Maternity & Paternity Leave
- Annual Flu Jabs, Digital GP access and Wellbeing App
Training & Culture
- Comprehensive in-house training
- Supportive, friendly and genuinely fun working environment
- Career progression pathways into Sales, Customer Service, Policy Support Team – your development matters to us
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Working Hours
- 6-week rotating shift pattern, mixing mornings, afternoons and evenings
- Standard hours: 8:00am–8:00pm, Monday to Friday
- 1 in 6 Saturdays (opening hours: 9:00am–1:00pm)
What We're Looking For
✔ Confident, friendly communicators ✔ Motivated by earning potential and career growth ✔ Positive team players ✔ Willing to learn ✔ Customer-focused with strong communication and listening skills
Click ‘Apply’ today and become part of our success story.
Note: We may close a vacancy prior to the publish end date if sufficient applications are received. No Agencies please.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills