Surrey County Council
Contact Centre ASC Supervisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Contact Centre ASC Supervisor – Surrey County Council
Job Summary
Starting salary: £42,958 per annum (36-hour working week) Hybrid possibility: Opportunity to work from home part-time post-induction.
Passionate about leading dynamic teams and making a real difference? Join Surrey County Council’s Contact Centre Adult Social Care (ASC) Supervisor role, where you’ll inspire teams to deliver exceptional front-door support for Surrey residents with additional needs and disabilities.
About The Offer
- Holiday entitlement: 26 days (rising to 28 days after 2 years and 31 days after 5 years).
- Option to buy up to 10 extra days of annual leave.
- Pension: Generous local government salary-related scheme.
- Family support:
- Up to 5 days paid carer’s leave annually.
- 2 paid volunteering days.
- Paternity, adoption, and dependents leave.
- Employee Assistance Programme (EAP): Health and wellbeing support.
- Learning & Development Hub: Access to career resources.
- Wellbeing discounts: Gym, travel, and shopping perks.
- Purpose-driven work: Shape services that positively impact Surrey residents.
About The Team
The Contact Centre ASC Team (Information and Advice Service) sits within Customer Services, known for its supportive, innovative culture and commitment to high-quality standards. You’ll act as the front door for Adult Social Care referrals, signposting residents to community resources and supporting complex care enquiries.
Key traits of this role:
- Fast-paced, diverse environment where every interaction matters.
- Collaborative ethos with Signature Surrey, Health, and Partner Agencies.
- Proactive approach to service improvements.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About The Role
As the public voice of the Council, you’ll:
- Lead and develop a team of up to 8 Advisory and Information Officers, ensuring high performance and continuous improvement.
- Prioritise, triage, and manage new referrals from residents, professionals, and partner agencies via portal, email, and telephony.
- Support decision-making across workforce planning, recruitment, and organisational adjustments.
- Drive data-informed changes, using analytics to improve service quality and efficiency.
- Develop subject-matter expertise for Local Government Reorganisation (LGR) projects.
- Ensure robust performance management through coaching, training, and performance-driven developmental conversations.
- Respond effectively to fluctuating demands during real-time operations.
- Collaborate with Adult Social Care/AWHP colleagues, Customer Services, and external partners.
Critical skills required:
- Exceptional judgment, resilience, and the ability to drive improvement independently.
- Regular supervision is minimal; you’ll own project leads and cross-functional outcomes.
Your Application – Key Criteria
To be shortlisted, demonstrate evidence of:
✅ High-level customer care – Expertise in professional service delivery. ✅ Leadership experience – Previous role as Manager, Supervisor, or Team Leader in a high-pressure setting. ✅ Knowledge of safeguarding & Adult Social Care policies, including risk assessment skills. ✅ Advanced IT proficiency – Literacy in databases, critical data accuracy, and strong attention to detail. ✅ Flexibility & Collaboration – Ability to work flexibly, autonomously, and as part of a team. ✅ Stakeholder management – Alignment with Surrey CC’s People Policies and experience in people management. ✅ Communication – Clear spoken and written English, with strong professional and interpersonal skills.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Recommendation: Read the full job description before applying.
Key Details
- Location: Dakota (11 De Havilland Drive, Brooklands, Weybridge).
- Disclosure: Basic DBS ‘Disclosure and Barring Service’ check required.
- Closing date: 23:59 on 06/07/2026.
- Interviews to follow selected applications.
- For queries: Contact Claire Thomas ([email address]).
Local Government Reorganisation (LGR)
Surrey County Council is transitioning to two unitary councils by April 2027. If appointed, your role will transfer with same terms and conditions, supporting local governance’s evolution.
Why Join Us?
A disability-confident employer.
❤ ’Everyone Belongs’ – Commitment to inclusion and adjustment support from application to onboarding. ❤ Impacting communities – Delivering creative solutions for fair, accessible services. ❤ Clarity & transparency – A rigorous, transparent application and interview process.
Go further. Build a brighter Surrey. Visit: Information for applicants on LGR - Surrey CC
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills