East Suffolk and North Essex NHS Foundation Trust
Contact Centre Call Handler
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An exciting opportunity has arisen for enthusiastic and motivated individual to join our Community Gateway contact centre; the central point of call for all Northeast Essex Community Services.
Community Gateway
Is Currently Open 8-8pm, 7 Days Per Week. The Team Work On a Rota Basis, Offering Flexibility Across a Range Of Shift Times Including
- 8-4pm
- 9-5pm
- 10-6pm
- 12-8pm
You will need to have an excellent telephone manner and work well under pressure.
You will also need to be able to offer a flexible working approach and be able to cover hours when required.
Interview date: 27th July 2026
Taking calls from patients, families, carers, GP’s, hospitals, 111 and other professionals.
Manage the requests of patients and professionals by accessing the Gateway and managing the outcome e.g. confirming appointments, referral has been received etc, signposting or passing on information to relevant associated teams.
The role will also include admin duties, managing referrals from professionals, registering and logging the data to relevant IT data bases and Microsoft systems, as well as using various media channels including email, MS Teams and phone calls.
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To ensure a high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis.
About Us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
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Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here
www.youtube.com/watch?v=GkPu7HphU8A
Contact
For further details / informal visits contact:
- Name: Laura Brigden
- Job title: Supervisor
- Email address: Laura.Brigden@esneft.nhs.uk
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