Contact Centre Representative - Customer Care

Contact Centre Representative

Driving Excellence at Every Touchpoint

Are you passionate about delivering outstanding customer experiences?

In this dynamic role, you’ll be the frontline ambassador for Careline365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support. Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services.

If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.

Key Details

• Hours: 37.5 hours per week
• Shift Pattern: 5 days a week, Monday – Sunday (07:00 – 22:00)
• Salary: £24,979.50 per annum (£12.81 per hour), with potential increases based on KPIs
• Location: Norwich (Hybrid work within the UK)
• Training: Mandatory 2 weeks of full-time training (Mon-Fri, 09:30 – 17:00)
• Start Date: July 2026

  Note: This role is subject to pre-employment screening, including basic DBS checks and two years of referencing. Screening must be completed before the start date which may result in adjustments.

Essential Requirements

• Commitment and Passion: A genuine desire to help others, combined with empathy and attentiveness to customer needs.
• Experience: Minimum of 1 year in a customer-facing role, with strong customer service skills. Advantageous if you’ve worked in a contact centre—though all training is provided.
• Technical Aptitude: Ability to navigate multiple computer systems—CRM experience is a plus but not mandatory.
• Adaptability and Flexibility:
  • Confident working across teams under operational demands.
  • Comfortable handling diverse customer interactions, including complaints and sensitive issues.
  • Professionalism in resolving conflicts with empathy.