Appello & Careline365
Contact Centre Representative - Customer Care - PART-TIME
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Contact Centre Representative - Customer Care - PART-TIME
🤩 CONTACT CENTRE REPRESENTATIVE - PART-TIME ❤️ Driving Excellence at Every Touchpoint
In this dynamic role, you’ll represent Careline365 as our frontline ambassador, providing outstanding customer support through calls, emails, and chats to deliver timely, accurate, and empathetic service. Whether resolving enquiries, addressing customer needs, or collaborating across teams, you’ll ensure every interaction reflects our commitment to quality and reliability.
Ideal for individuals who thrive in fast-paced environments and enjoy turning challenges into customer solutions—this opportunity offers real impact every day.
工作时间与收入
Choose from these flexible options:
Option 1: 28小时每周 (4天，周一至周日 07:00–22:00)
- 年薪: £18,651.36 (£12.81/小时，可通过 KPI 考核提升加薪)
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Option 2: 22.5小时每周 (3天，周一至周日 07:00–22:00)
- 年薪: £14,987.70 (£12.81/小时，可通过 KPI 考核提升加薪)
** 📍工作地点及其他条件**
🏢 地点：Norwich（混合模式，工作地点限于英国） 📅 入职时间：July 2026 🖥 网速要求：上传 5Mbps / 下载 15Mbps（用于远程工作） 培训要求：2周全职培训，时间为周一—周五 09:30–17:00
🔍 备注： 本职位需接受前雇佣检查，包括基本 DBS 和 2年背景调查，所有手续必须完成前才可入职，入职时间可能相应调整。
🎧 职责概述
✔️ 客户支持：与新老客户沟通，提供卓越服务，接听来电并进行跟进员工。 ✔️ 问题解决：处理及时、准确、体贴的表达顾客需求，并与各部门协作。 ✔️ 交跨团队协作：为维持优质服务，在叉起状态下交将可能在CC内部灵活轮换不同岗位。 ✔️ 投诉处理：协同支持微观社交关系部门，协助管理客户顾虑和投诉，严格按照服务标准务在展。
📖 任职要求
- 确凿热衷于细心服客户、解决应对问题；
- 至少具有1年的客服工作经验，拥有旺盛的沟通和处理客户技能；
- 优先事项：有过对组织及或过程系统（CRM）相关知识优先，但无可完整全程相关培训； -желя接受强大灵活适应不认选择性产品翻译，并能专业姂妹进行敏感问题所携客户； -能负责Preferably具有4天及左右英式上传：下载网速（渲染远端工作)。←澄清：网速条件为无 arrhage('-server 基础）
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** 💡福利待遇**
- 年假：选择各有不同，共93 次到 174 小时（包含轮缺假期，假期服务邀约旋转）
- 购物折扣：购物、食物、旅行、保险、餐店等领域的一揽子折扣
- 24/7 员工帮助组合沟通 App
- 家族好友照顾：提供在服务与产品使用上的好吃冠区别
- ** 退休准备计划 **，雇主匹配 3%
- 公司免费停车场
** 🌟 我们的承诺**
- 多元包容：平等机会政策，无细化任何背景， மத高懂各种政治家、种族、性别、身迹背景人应用者；该社区会伸出援手 -** 退表关注**：本职位 需要去背景审核日戟个谍中淡浸境制外工适通过好修的
开始应用的方式 //
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📞 援助联系：如需就应聘流程求援，可联系招聘小组：01425 626337
Careline365 为我们期待的乔基点——今天开始，向外摆望 #EqualOpportunities #RapportRevolution #VanNuitekaTatex
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