X4 Technology
Contact Centre SME (CCaaS)
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Job Title: Contact Centre SME (CCaaS)
Day Rate: £500/day (OUTSIDE IR35)
Location: Hybrid in London
Contract Length: 12 months
Contact Centre SME (CCaaS) - Role & Responsibilities
- Act as the subject matter expert for Contact Centre and Customer Experience (CX) technologies, providing strategic guidance to clients and internal stakeholders on modern CCaaS solutions.
- Support business growth by shaping opportunities, leading customer workshops, contributing to proposals and RFP responses, and working alongside sales and delivery teams to secure new engagements.
- Build and maintain strategic relationships with technology partners, including NICE, Genesys, AWS, and other key vendors, driving joint go-to-market initiatives and solution development.
- Advise enterprise clients on Contact Centre transformation, cloud migration, AI, automation, and digital customer engagement strategies, influencing senior business and technology decision-makers.
- Contribute to the development of the Contact Centre practice through thought leadership, mentoring colleagues, and representing the organisation at customer meetings, partner events, and industry forums.
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Contact Centre SME (CCaaS) - Required Experience
- Proven experience as a Contact Centre, Customer Experience (CX) or CCaaS Subject Matter Expert, Principal Consultant, Solution Architect, or similar client-facing leadership role.
- Strong technical expertise across leading Contact Centre platforms such as NICE CXone, Genesys Cloud, Amazon Connect, or other enterprise CCaaS technologies, with a solid understanding of cloud-based customer engagement solutions.
- Demonstrable experience supporting business growth through pre-sales, solution shaping, strategic account development, go-to-market initiatives, or partner engagement within enterprise environments.
- Excellent stakeholder management and communication skills, with the ability to influence C-level executives, facilitate workshops, and build long-term relationships with customers and technology partners.
- Experience contributing to complex enterprise bids, proposals, and transformation programmes, ideally within the Financial Services sector or other large enterprise organisations.
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Interviews: July 2026
Start Date: August 2026
How to Apply
Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology.
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