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Contact Centre Team Leader
Team Leader – Seller Sales (Brighton)
About Motorway
Motorway is the UK’s fastest-growing used car marketplace. As an online-only platform, we connect private car sellers with thousands of verified dealers nationwide, ensuring the best deals for everyone.
Founded in 2017, our award-winning, tech-driven approach has revolutionised the way cars are sold online. We’ve secured £143 million in Series C funding, backed by leading global technology investors.
This is your chance to join Motorway at a pivotal moment in its growth—to help reshape an industry for the better.
About The Role
We’re hiring a Team Leader for our Brighton-based Seller Sales team. A rare opportunity exists to lead an established team with an impressive track record, now geared toward lifting performance to new heights.
The role demands a confident, hands-on manager capable of getting the best from a sales team. This isn’t a stepping stone—it’s for someone already skilled in leadership, eager to take on a greater challenge.
You’ll drive accountability, cultivate a strong coaching ethos, and ensure our operations set a new high-performance culture for future growth.
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What You’ll Be Doing
- Manage up to 14 Contact Centre agents, ensuring a highly effective sales team.
- Monitor and improve KPIs for both individual and team performance.
- Coach relentlessly—building skills, resilience, and accountability across the team.
- Analyse data and dashboards to spot trends, address challenges, and share insights.
- Conduct regular 1-2-1s, performance reviews, and development plans with measurable impact.
- Oversee attendance, adherence, and employee wellbeing fairly and visibly.
- Collaborate cross-functionally to improve overall business outcomes.
- Inject energy and creativity to motivate and drive results.
- Take ownership of issues, initiatives, and working practices.
- Lead strategically, both as an individual and as part of the broader management team.
About You
Ideal candidates bring:
- Proven experience as a Sales Team Leader in a contact centre or fast-moving sales environment.
- Strong leadership skills—ability to lead from the front and hold others accountable.
- A coaching-driven mindset—skilled at building capability in teams.
- Resilience and drive—comfortable working at pace while keeping things transparent.
- Commercial acumen, understanding how contact centre performance connects to broader business goals.
- Data-savvy—using analytics to inform smarter decisions.
- Influential and results-focused, capable of driving teams and fostering cross-departmental collaboration.
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You’ll thrive here if:
✅ You’re hungry to make a lasting impact on an established team. ✅ You respect ownership, autonomy, and trust—believing they’re foundational principles. ✅ You believe coaching is more than just buzzword—it’s a real controller of growth. ✅ You thrive in hands-on roles that demand rapid decision-making, problem-solving, and frontline leadership. ✅ You see clear potential for career progression in this role.
Interview process:
- Initial Screen (30 mins)
- Hiring Manager Interview (60 mins)
- Written Task
Shift Pattern:
- Monday to Friday – 8:45 AM to 5:30 PM
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