Camping and Caravanning Club
Contact Centre/Sales Advisor
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Service Centre Advisor
37.5 hours per week Working patterns available:
- Monday–Friday: 09:30–17:30
- 1 in 4 Saturdays: 09:00–13:00 (January–August), contracted and paid as overtime Hourly Rate: £25,687.70 per annum
About the Role & Club
The Camping and Caravanning Club is the world’s oldest and largest Club for all forms of camping. Our mission is to inspire people to enjoy the simple pleasures of outdoor living.
As a Service Centre Advisor, you will be a key member of the Service Centre Management Team, delivering outstanding customer service and enhancing member communication across all channels. This role focuses on achieving key performance objectives while maintaining a friendly, professional, and solution-driven approach. Your role will ensure every interaction adds value, driving the Club’s success and member satisfaction.
Key Responsibilities
Core Duties
- Champion Club membership by confidently communicating its benefits and proactively engaging non-members to drive membership growth.
- Manage all member and non-member bookings for Club Sites, working to convert enquiries into confirmed bookings while offering attractive alternatives if preferred options are unavailable.
- Process membership renewals efficiently, ensuring a smooth and positive experience for every member.
- Conduct outbound calls to support retention, booking management, and targeted campaigns as directed by the management team.
- Maintain excellent product knowledge of all Club offerings to deliver exceptional service on both inbound and outbound calls.
- Use persuasive techniques to encourage members to engage more deeply with the Club or renew their memberships.
- Provide exceptional, professional yet friendly customer service, ensuring accuracy and building strong long-term relationships.
- [Consistently meet and exceed call-handling KPIs, contributing to the Service Centre’s performance and success.
- Increase customer satisfaction, aligning with Net Promoter Score targets.
- Handle all interactions with confidentiality (including GDPR compliance and secure payment processing).
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Requirements
Essential
- GCSEs (or equivalent) in English and Maths.
- Fluency in Microsoft Office packages (Word, Excel, Outlook).
- Experience working in a busy customer-facing environment.
- Strong ability to handle customer interactions, service delivery, and persuasive selling.
- Proven time management skills and process efficiency.
- Excellent verbal and written communication for internal and external audiences.
- Suitable for sales through service, with clear product knowledge.
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Benefits
We’re proud to offer an exceptional rewards package:
- 28 days annual leave, plus bank holidays and a holiday purchase scheme.
- 10% pension contribution (5% from employer, 5% from employee).
- Three times salaried life assurance.
- Employee Assistance Programme.
- Free staff membership, granting discounts on Club sites and with retail partners.
- Hybrid working: 2 set office days per week, with flexibility to work from home after probation.
Commitment to Equality & Diversity
We promote equality, diversity, and inclusion at this Club. We especially welcome expressions of interest from under-represented groups:
- LGBT+ individuals
- People with disabilities
- Members of ethnic minority backgrounds
We have also signed the Armed Forces Covenant, welcoming veterans and current service members.
** variencion
Applications close on 31st July 2026.
For this role, you must demonstrate evidence of the right to work in the UK.
Please upload an anonymised CV to apply.
At the Club, we appreciate that funding for roles may vary for ethical reasons, so we’d encourage applicants to apply at an application to accommodation costs as needed.
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