Devon and Cornwall Police
Contact Officer
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Salary: £27,204 rising to £29,859 per annum + Excellent Benefits including Government Pension Location: Plymouth, Crownhill, Police Headquarters, Exeter Closing Date: 17 July 2026, Midday Hours per week: this role is 37 hours per week.
To complete the situational judgement test and the virtual assessment you will need access to either a laptop or computer. The tests are not compatible with mobile devices ie tablet/iPad/mobile phone.
If you have any queries regarding your application please email:- alliance-policestaffrecruitment@dorset.pnn.police.uk
Please do not contact 101 (over the phone or email) with your query as it will not be responded to.
Owing to the nature of the role, candidates will need to have reached the age of 18 by the start date.
Please read the shift pattern before applying to ensure you will be able to undertake the required shift pattern. The shift pattern is set and there can be no adjustments to this. Training for the role is at Police Headquarters, Exeter for seven weeks, Monday to Friday. Please ensure you are able to commit to this before applying. Further details of the training for this role are below.
Salary: The commencing salary is £32,644 per annum inclusive of the 20% shift allowance, plus a maximum of £2500 weekend working allowance (which is claimable once working the attached shift pattern after the training period). There is a potential to earn up to £38,330 this includes 20% shift allowance and up to £2500 Weekend working allowance (which is claimable once working the attached shift pattern) when you have reached 4 years service.
For more information and a real insight into the role of Contact Officer please click on the link below to the Contact and Resolution Command recruitment pages including an informative video: DC Contact and Resolution Command - Working in Partnership
We are looking for friendly, patient, broad minded and positive individuals to join our Plymouth and Exeter Contact Resolution Centres, where you will play a critical role in our response to both emergency and non-emergency calls within Devon and Cornwall.
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You will handle calls professionally with empathy and patience, listening to vital details and asking the right questions to log information quickly and accurately. You will be part of a wide team with extensive training and ongoing support provided. This role can be challenging at times but is very rewarding.
It’s important to have emotional resilience within this role, as you will at times be answering calls from distressed individuals which may unfold while you are on a call. No two calls are the same and at times you will handle sensitive information. You will be the first point of contact for our community and will provide help for people when they need it most.
We are looking for flexible individuals who are open to working shifts, including nights, weekends and some bank holidays. On top of your salary, you will qualify for enhanced shift allowance of up to 20% of your salary, as well as weekend working allowance.
Training Programme: You will join starting with the Initial training Course Monday to Friday from 9am to 4pm for the duration of 7 weeks at Police Headquarters, Middlemoor Exeter. You will then begin your Contact Officer shift pattern and will be assigned a Tutor within the Contact Centre who will support the second phase of your training. There is an additional 2 week training course, again at Exeter Headquarters, before returning to the Contact Centre. You must be willing and able to travel to Exeter Headquarters regardless of your base station. Dates will be confirmed closer to the time of conditional offer. A Force pool car / a hire car, or accommodation at Police Headquarters, Middlemoor, Exeter may be available to those who live 30 miles from Police Headquarters, Middlemoor, Exeter.
No annual leave will be granted for the duration of the training courses due to essential learning. There will be no exceptions to this.
Training courses: these are planned for 5 October 2026 to 27 November 2026 and also 4 January 2027 to 26 February 2027.
Part-Time Working The role of Contact Officer is a full-time role. Requests for Flexible Working Patterns can be submitted once you are in the role, however these cannot be guaranteed and are reviewed against the operational needs of the Department.
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Tenure This role is subject to a minimum two year tenure period. This means that due to the essential training required for the role of Contact Officer successful candidates will be unable to apply for any internal vacancies for a period of two years from the commencement of their appointment.
What you get if you join us: If you work for us, you will get access to: A competitive salary with yearly increments. 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers). Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties. Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5). Company sick pay. Competitive local government pension scheme. Job related equipment, as required. Free onsite parking at many police sites throughout the counties. Access to Group insurance scheme (via salary sacrifice scheme). Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services. Development and training opportunities. Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
Please click on the 'Apply' button to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact please contact: Hiring Line Manager: Natalie Henderson Email Address: crcrecruitment@devonandcornwall.pnn.police.uk PLEASE NOTE: Should you decide to apply for this role, when you are asked to state how you found out about this vacancy, please remember to select LinkedIn.
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