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Contact Officer
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Location: Dorset
Salary
Scale D: Starts at A GBP 27,204 rising by yearly increments to a maximum of A GBP 29,859 per annum
Vacancy Type
Permanent, Full Time (37 hours per week)
About the Role
We are welcoming applications for the role of DCM: Contact Officer with Dorset Police based at the following location(s): Bournemouth Police Station (OC).
Owing to the nature of the role, candidates will need to have reached the age of 18 by the start date.
Responsibilities
- Acting as the front line of policing: As one of our Contact Officers at Bournemouth HQ, you will be responsible for receiving non-emergency and emergency calls, and online contact from members of the public.
- Handling calls: Your role will be ensuring the most appropriate help and support is established, handling every call with empathy, whilst remaining calm when dealing with potentially sensitive and upsetting calls.
- Focus of Dorset Contact Management (DCM): Making every contact count by getting it right first time and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of service calls at the first point of contact within a 24-hour capability.
- Training: Prior to your Contact Officer training course (which you will be advised of once you have started in the role), you will be working as a triage operator to familiarise yourself with Contact Centre and the types of enquiries. The duration of your time on triage will vary depending when the next training course is due to start.
- Act as the first point of contact: For members of the public using the 101 and 999 service, utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.
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Recruitment Timeline
- Eligibility via our e-recruitment portal.
- Situational Judgement Test: You will have 7 days to complete once you have completed your eligibility.
- Virtual Assessment Centre: You will have 7 days to complete once you have passed the SJT.
- Final Interview and telephone assessment: You will receive a link to book an interview if you have passed the SJT and Virtual Assessment Centre.
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Type of Working Arrangement
- Static Worker: A Static Worker has little or no opportunity to work remotely as they need to carry out their work at a specific force premises, this could be for a number of reasons including the location of equipment.
Hours per Week
This role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need.
Details about the Hybrid Working
- Office attendance minimum 1 day per week.
- This is Subject to Change As Per Business Requirements
If you feel you are a suitable candidate and would like to work for Dorset Police, please proceed through the following link to be redirected to our website to complete your application.
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