Cleens
Content & E-commerce Assistant
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ABOUT CLEENS
Cleens is a fast-growing footwear and apparel brand with a strong focus on its social media presence and its core direct-to-consumer channel. Our website and social channels work hand in hand to build brand awareness, engage our community and drive online sales and this role sits right at that intersection.
THE ROLE
We are looking for a versatile Social Content & E-Commerce Assistant to support creating engaging social content as well as the day-to-day running of the Cleens website. This is a dual role, suited to someone who equally understands how content and E-commerce work together to drive traffic, engagement and sales.
You will work closely with the wider social and E-commerce teams, helping to plan and publish content, keep the site trade smoothly as well as supporting campaigns from concept through to performance reporting.
KEY RESPONSIBILITIES
- Support in the planning, creation and scheduling of engaging content across Instagram, TikTok, Facebook, Pinterest and other relevant platforms.
- Support in the edit of short-form video, reels, stories and product photography for use on socials, website and email marketing.
- Grow and engage the Cleens community, responding to comments and DMs along with the monitoring brand mentions and moments.
- Support in the creation of engaging copy, capturing SEO/H1 Tags for social captions, product listings, email campaigns and other marketing materials.
- Support in the planning and execution of influencer and UGC (user-generated content) collaborations.
- Maintenance and updating of the Cleens website, including product listings, imagery, copy and promotional banners.
- Assist with the E-commerce promotional calendar, aligning site content with social and seasonal campaigns and emails.
- Track and report on social and website performance (engagement, traffic, conversion) and use insights to inform content and site decisions. Reporting weekly.
- Actively research social media trends and E-commerce best practice to keep Cleens content and site experience fresh and relevant.
- Support wider marketing campaigns, including product launches, seasonal promotions and events.
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WHAT YOU'LL BRING
- 1-3 years' experience in a social media, content, marketing or e-commerce role, ideally within a consumer or lifestyle brand.
- A strong portfolio of social content you have created, with a good understanding of what performs on each platform.
- Confident editing content, with working knowledge of editing tools (e.g. CapCut, Adobe Premiere/Lightroom, Canva).
- Hands-on experience with an e-commerce platform (e.g. Shopify).
- Excellent written communication skills and a strong sense of brand tone of voice.
- Good working knowledge of social scheduling and analytics tools (e.g. Later, Meta Business Suite, Google Analytics).
- Highly organised, with the ability to manage multiple deadlines across content and site tasks.
- A proactive, ideas-driven approach and genuine enthusiasm for social media, content and online retail.
- Comfortable working in a fast-paced environment.
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PERSON SPECIFICATION
Qualifications
- Educated to degree level or equivalent relevant experience.
- Qualification in marketing, communications, media or a related field.
Experience
- 1-3 years' experience in a social media, content, marketing or e-commerce role.
- Demonstrable experience creating content for Instagram and TikTok.
- Experience writing copy for social, email or web content.
- Experience within a consumer, lifestyle or DTC brand.
- Hands-on experience with an e-commerce platform (e.g. Shopify).
- Experience running or supporting influencer/UGC campaigns.
Skills & Knowledge
- Strong content creation and editing skills (photo and video).
- Excellent copywriting and attention to detail.
- Working knowledge of social scheduling and analytics tools.
- Good understanding of platform-specific content trends.
- Basic graphic design skills (e.g. Canva, Adobe Creative Suite).
- Familiarity with Google Analytics (GA4) or website CMS platforms.
Personal Attributes
- Creative, proactive and ideas-driven.
- Highly organised, able to manage multiple deadlines.
- Strong communicator and collaborative team player.
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