Marks & Spencer
Continuous Improvement Assist Manager - Transport FTC
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Job Description
This role plays a key part in identifying, shaping, and delivering impactful change across our transport network, working in close partnership with operational teams and third-party logistics (3PL) providers to drive performance, efficiency, and cost effectiveness.
With a strong focus on data-led decision making, the role translates operational challenges into practical, sustainable solutions, owning improvement activity from identification through to implementation and benefit realisation. From analysing transport performance and uncovering efficiency opportunities to supporting network-wide improvement initiatives, the position combines analytical thinking with hands-on delivery.
The role also works collaboratively with stakeholders across the business to ensure improvement opportunities are prioritised, tracked, and embedded effectively, using performance insight and structured governance to deliver measurable outcomes and support wider business objectives.
We're looking for someone with strong analytical capability, able to interpret complex operational data, identify root causes, and turn insight into action. A technically confident individual, comfortable using tools such as Excel and Power BI to monitor performance, measure success, and support evidence-based decision making.
The ideal candidate will be a proactive and structured problem solver with excellent stakeholder management skills, able to influence, challenge constructively, and build strong relationships across a broad network. A resilient, self-motivated mindset is key, alongside a passion for continuous improvement and delivering tangible results in a fast-paced logistics environment.
NB: This role is based out of our Castle Donington but some travel across our transport Network will be required
What you’ll do
Your key accountabilities will include
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- Drive Business Improvement Initiatives – Identify, shape, and implement transport-focused improvement initiatives across the logistics network, from business case development through to delivery
- Use Data-Driven Insights – Analyse performance data to identify trends, uncover opportunities, and translate insight into practical, actionable solutions
- Deliver the Transport CI Strategy – Support the delivery of the transport continuous improvement agenda, driving efficiency, performance improvements, and measurable savings
- Collaborate Across Functions – Partner with M&S operations teams and third-party logistics providers to deliver improvements at both network and site level
- Track Financial Performance – Monitor and report on the delivery of business cases, ensuring benefits are realised and risks are identified early.
Who you are
Your skills and experience will include
- Strong analytical capability, able to interpret complex data, identify trends and root causes, and translate insight into practical solutions
- Highly proficient in data and digital tools, including Excel, Power BI, and AI-enabled technologies to drive efficiency, automation, and performance improvements
- Strategic problem-solving skills, with the ability to simplify complex challenges and develop scalable, business-focused solutions
- Exceptional stakeholder management and communication skills, building strong partnerships and influencing effectively across a diverse network
- A proactive and resilient continuous improvement mindset, comfortable working at pace, challenging the status quo, and delivering results in a fast-changing environment
What’s in it for you
Working at M&S means being part of something bigger - helping to deliver quality, value, and service to millions of customers every day. We’re inclusive, fast-moving, and always evolving, with a strong sense of purpose and a focus on doing the right thing.
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Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption, and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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