Harmony Fire
Continuous Improvement Co-ordinator (Service)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Continuous Improvement Co-ordinator (Service)
Continuous Improvement Coordinator – Service Delivery
Department: Service - Delivery Location: Yeovil Compensation: £35,000 - £45,000 / year
About Harmony and the Role
Harmony is on a mission to be the best life safety partner to work with and for. Rated an ‘Outstanding Employer’ by Best Companies in 2025, we are only getting bigger and stronger — and we’re looking for A-players to help us achieve this.
We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe. We are seeking a Continuous Improvement Coordinator to drive operational excellence across our Service function. This is a hands-on role focused on identifying, delivering, and embedding improvements that make our service delivery faster, sharper, and more consistent — collaborating closely with sales, delivery, engineering, and support teams to reduce waste, streamline processes, and build the structures required to support our growth.
Reporting to the Service Managing Director, you will own the improvement agenda from analysis through to implementation — bringing together analytical rigour, practical delivery, and strong people management skills. Occasional travel to our London office may be required.
Key Responsibilities
- Identify, analyse, and map existing business processes across the Service function, proposing and implementing improvements to:
- Increase efficiency
- Reduce errors
- Eliminate waste
- Improve customer service with robust cost/benefit analysis to underpin every initiative.
- Create clear deliverables and measurable success criteria for each improvement project, ensuring:
- Tracking of actions, timelines, and outcomes
- Successful delivery and sustained results
- Fact in all process, people, and system considerations into change initiatives, adopting a ‘do with, not to’ approach and fostering a culture of celebrating success around change.
- Support process standardisation and documentation across the Service function, including:
- SOPs (Standard Operating Procedures)
- Workflow optimisation
- Best practice guides development
- Assist in embedding continuous improvement methodologies, including Lean and Six Sigma principles.
- Optimise SimPRO and other service management technologies, identifying opportunities for:
- Automation
- Digital improvement
- Facilitate workshops and process reviews with stakeholders, ensuring:
- Clear communication of changes
- Strong support for implementation
- Collaborate with support functions to understand:
- Team needs
- Constraints
- Workload While leveraging existing capabilities and systems within Harmony Fire before introducing new ones.
- Coordinate improvement projects, maintaining visibility of priorities and progress across the function.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills, Knowledge & Experience
- A-players mindset: High standards, extreme ownership, and the drive to deliver correctly from the first attempt.
- Proven experience in:
- A continuous improvement, operations, or quality role
- A demonstrable track record of delivering change backed by robust cost/benefit criteria.
- Strong analytical and problem-solving skills, able to:
- Apply critical thinking practically
- Articulate complex processes in plain language.
- Experience with:
- Data, reporting tools, and KPIs
- Measuring and sustaining improvements.
- Exceptional organisational and coordination abilities, enabling:
- Management of multiple initiatives simultaneously
- Tracking against clear milestones.
- Background in managing the human elements of change:
- Ability to engage teams throughout the journey
- Influence senior stakeholders
- Hold the line with both supporters and critics.
- Strong communication and stakeholder engagement skills, able to:
- Collaborate across functions
- Influence diverse teams.
- Knowledge of:
- Lean or Six Sigma principles (or similar methodologies)
- Preferred: Experience in field service, engineering, or maintenance.
- Familiarity with:
- Process mapping tools, such as Visio (preferred)
- Project tools, such as Microsoft Planner (preferred)
- Experience with:
- SimPRO or a similar service/job management system (preferred).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Job Benefits
Joining Harmony as a Continuous Improvement Coordinator provides the opportunity to:
- Become the driving force behind operational change at one of the UK’s fastest-growing fire safety specialists
- Work closely with the Service Managing Director
- Enjoy real autonomy to shape the improvement agenda
In return for dedication and hard work, Harmony offers:
- A competitive salary range: £35,000–£45,000, depending on experience.
- A Personal Development Plan with ongoing training and mentoring.
- Unlimited holiday.
- A bonus scheme paying up to 50% of annual salary.
- Enhanced maternity and paternity leave.
- Daily lunch, snacks, and refreshments, including Takeaway Friday and fresh fruit.
- A team social budget.
- A cycle to work scheme.
- Auto-enrolment pension.
- Two major company events per year.
- Reward and Recognition scheme, including European mini-breaks for standout contributions.
Harmony is an equal opportunity employer. We consider candidates for employment regardless of age, disability, sexual orientation, gender identity, family/parental status, race, colour, nationality, ethnic or national origin, religion, or belief. We foster a collaborative, high-energy environment where all are valued and enabled to make a meaningful difference.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location