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Continuous Improvement Manager – MrQ
About the Role
MrQ is a fast-growing, award-winning online casino that blends cutting-edge technology, high performance, and unrivalled fun. Since launching in 2018, we’ve seen explosive growth—meaning it’s time to bring in rock stars to help us take the tech world by storm.
We move at speed, and someone needs to own the messy middle—meaning turning good ideas into real, actionable change that lands in Ops and sticks.
As Continuous Improvement Manager, you’ll be the single accountable owner for change across Operations, focusing on intake, prioritisation, delivery, and proving impact—or refining learnings if results fall short. You’ll set the standard for how all of Ops plans, sequences, and delivers improvement.
This is a build-it role—one where you can shape an entire operation from the ground up, deciding how things are done your way.
What You Will Do
- Continuous Improvement: Apply Lean, Kaizen, and structured Operational Excellence (CI) to eliminate waste and boost performance. Conduct post-change effectiveness reviews to measure impact.
- End-to-End Change Ownership: Ensure payment is mirrored across Ops—not just implemented, but fully adopted as the new standard.
- Roadmap & Delivery: Streamline change intake, prioritisation, and sequencing, while overseeing the Ops project roadmap to keep momentum flowing.
- Governance: Maintain an Ops changes log, change calendar, and a clear RACI matrix for every initiative to ensure transparency and accountability.
- Change Management: Develop new processes and tools, including automated player communications that are accurate, compliant, and brand-aligned.
- AI Rollout: Lead programme governance for AI tooling rollout, tracking organisational change and optimisation.
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What We’re Looking For
Essential
✔ Experience in Continuous Improvement, Operational Excellence, or Process Improvement, preferably in a regulated, fast-moving business. ✔ Formal CI credentials (e.g., Lean, Six Sigma, Kaizen, or equivalent) with hands-on delivery experience. ✔ Proven change-management track record: led teams through new processes/tool adoption, ensuring sticky take-up. ✔ Strong programme discipline: roadmapping, RACI clarity, prioritisation, and stakeholder influence second nature. ✔ Comfortable with working solo and influencing without direct authority, taking a data-led, honest approach to what really works. ✔ Passion for AI and experience with AI/tooling rollouts.
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(Nice to have)
🔹 Experience in iGaming/regulated industries. 🔹 Familiarity with EOS (Entrepreneurial Operating System) or Traction.
What We Offer
At MrQ, we go above and beyond when it comes to employee benefits, ensuring your journey with us is as rewarding as possible:
🔹 Competitive salary for your hard work. 🔹 Flexible leave: Extra paid days for well-deserved breaks, free birthday leave, and generous 4-week parental leave. 🔹 Well-being focus: Global health and life insurance, wellness incentives, and a growth allowance for personal/professional development. 🔹 Flexible working—because balance matters. 🔹 A vibrant, multicultural team where collaboration and fun go hand-in-hand.
We’re deeply committed to diversity and inclusion, believing a mix of backgrounds sparks innovation. We actively promote equal opportunities and create a space where every voice is heard.
Apply now—match the role that fits you best, and our team will consider you for other roles too!
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