Advanced Resource Managers
Continuous Improvement Specialist
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Continuous Improvement Officer
Location: Bournemouth – Hybrid (Home and Civic Offices)
Rate: £29.24 per hour
Hours: 37 hours per week
Contract: Fixed-term until December 2026
About the role
We are looking for an experienced Continuous Improvement Officer to lead performance management, data analysis and service improvement activity across a range of business areas. You will use data and insight to support decision-making, improve processes and help teams deliver better outcomes. The role will involve developing performance frameworks, producing meaningful reports, ensuring data quality and working with managers to identify opportunities for improvement.
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Key responsibilities
- Lead the collection, analysis and reporting of performance data and management information.
- Develop and improve reporting frameworks, dashboards and performance measures.
- Ensure data quality, integrity and governance standards are maintained.
- Provide insight and recommendations to support service improvement and business planning.
- Manage and support a small team, developing capability and performance.
- Work with stakeholders to translate complex analysis into clear actions and improvements.
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About you
You will have strong experience in data analysis, performance management and service improvement, with the ability to communicate complex information clearly to senior stakeholders. You will bring:
- Experience producing management information reports and performance frameworks.
- Knowledge of data protection and information governance.
- Experience leading teams and managing improvement activity.
- Strong analytical, communication and problem-solving skills.
- Experience working across multiple teams or partner organisations.
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