SPG Resourcing
Contract Amazon Connect Consultant - Outside IR35
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Amazon Connect Consultant
Rate: £500.00 - £600.00 per day Determination: Outside IR35 Location: Remote (UK Residents Only)
This Amazon Connect Engineer opportunity is for an experienced technology consultant to lead the transition from legacy telephony to a cloud-based contact centre solution.
Work within a project-focused environment, helping a large outsourcing business migrate from Avaya to Amazon Connect. This role demands:
- Strong technical expertise in cloud contact centre architecture
- Excellent stakeholder management abilities
- A focus on creating scalable, resilient, and cost-effective solutions
Key Responsibilities
- Collaborate with clients and stakeholders to gather and analyse requirements for Avaya contact centre systems
- Design, architect, and implement cloud-based contact centre solutions using Amazon Connect
- Develop technical documentation, high-level designs, and implementation roadmaps
- Lead end-to-end deployment, including configuration, testing, and rollout
- Provide best-practice guidance on building cost-effective and resilient architectures
- Customise features such as IVR, contact flows, and integrate with AWS and third-party systems
- Ensure seamless integration with CRM tools, databases, and reporting systems
- Troubleshoot and resolve technical issues throughout the build and deployment phases
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Experience & Requirements
- Proven experience in designing and implementing Amazon Connect solutions, including Avaya migrations
- Strong understanding of Amazon Connect features:
- Contact flows
- IVR systems
- Integrations and reporting
- Experience with Avaya systems and cloud-based contact centre technologies
- Excellent communication skills to translate technical concepts for non-technical stakeholders
- Experience with legacy and cloud-based call centre reporting and analytics
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Additional Requirements: ✔ Right to work in the UK required ✔ Equal opportunities employer
Equal Opportunity Statement
SPG Resourcing is an equal opportunities employer, dedicated to fostering an inclusive workplace that values diversity. We provide reasonable accommodations at every stage of the application and interview processes.
Contact Details
For further information, please reach out to:
Jarret Devlin Email: jarret.devlin@spgresourcing.com Phone: 01617110288
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