Honda Motor Europe Ltd
Contract - Customer Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.
The working hours are 35 hours, 9-5, Monday to Friday. There is the option to take a 30-minute lunch over 4 days so that the fifth day will be a 2pm finish. This early finish will vary to ensure that there is good resource coverage within the team. There is also a requirement to work one in every 3 to 4 Saturdays and 1 to 2 bank holidays per year with a day taken off in lieu during the week.
Role
As a Coordinator, working in a small but efficient team, you will provide the finest service to our customers throughout their finance agreement.
We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard.
This involves talking to customers in a variety of often sensitive situations ensuring the customer’s agreement is managed effectively and kept up to date and that Honda Financial Services are providing the best possible service to the customer whilst keeping in mind the needs of the business.
Main Responsibilities
- Handle inbound and outbound calls from customers and dealerships to an exceptional standard.
- Respond professionally to customer emails and letters.
- Maintain accurate records of interactions, applications, and transactions.
- Provide support to our customers who are in financial difficulty, challenging personal circumstances, or who are vulnerable with compassion and understanding.
- Ensure compliance to HFE policies and relevant legislation, especially around forbearance and vulnerable customers.
- Liaise with our External Partners that support us in the collection of arrears and the disposal of assets when they are returned or repossessed.
- Identifying and referring any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away.
- Achieve a high pass rate on quality assurance conducted on your interactions.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications, skills and experience
Required
- Previous experience in motor finance and/or a customer service environment.
- Great communicator with the ability to build relationships, being compassionate and considerate.
- Good organisational skills, with the ability to prioritise, multitask, and meet deadlines, which can come with an element of working under pressure.
- Strong team player.
- Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty.
This role is subject to satisfactory references to include a DBS Check and Financial Check.
Desirable
- Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty.
- Previous experience working in a customer environment within the motor finance industry is preferable.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Honda's Commitment to Diversity and Inclusion
Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants, and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.
At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.
This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains, and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability, or any other protected characteristic.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills