Novus Property Solutions
Contract Liaison Officer
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Contract Liaison Officer 'At the core & heart of everything we do'
Location & Hours
- Base: Wrexham (Novus office), site-based with travel across Wrexham, North Shropshire to Ludlow
- Hours: 37.5 hrs/week, 8:30am – 5:00pm
About the Role
# Current Opportunity As part of Novus’s long-term framework agreement, we’re hiring Contract Liaison Officers—a fantastic time to join an expanding team driving social value and exceptional customer service.
You’ll support our social housing projects (kitchen/bathroom renovations, aids & adaptations, electrical/heating upgrades, windows & doors replacements). Your role blends customer-facing advocacy, problem-solving, and relationship management to ensure seamless delivery—every task matters and delivers real impact.
# Culture & Values Our team thrives on trust, responsibility, and work/life balance, operating efficiently within a fast-paced yet supportive environment.
Key Responsibilities
Strategic & Operational Coordination
- Liaise daily between clients, customers, communities, and site/sub-contractor teams
- Champion Social Value Act compliance by:
- Planning/coordinating skills & employment initiatives
- Recording progress and reporting transparently
- Promoting good practice to marketing and tender teams
- Drive contractual commitments, diarising deadlines, and managing stakeholder communications
Customer & Site Engagement
- Site Visits: Lead face-to-face interactions—collaborate on bathroom design (colour schemes, tiles, etc.) and measurements
- Field Roles:
- Address enquiries/issues between site teams and clients
- Process/communicate feedback or complaints positively
- Set scheduled home visits and ensure wrap-around continuity
- Ensure customer satisfaction through an empowering but visible approach (demonstrate exception in what can be demanding environments)
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Administrative Excellence
- Draft technical specs/site notes and internal reports (using MS Office/mapped systems)
- Maintain up-to-date works calendars and site information databases
- Identify potential case studies (e.g., exemplary customer service & social impact) for tender submissions
Quality & Progression
- Champion Novus’ Social Value mission at all opportunities
- Capture and integrate project learnings (positive outcomes, best practices)
Who You Are
✅ Experience: Previous work as a Contract/Residential/Tenant Liaison Officer (essential); customer-facing roles preferred ✅ Skills:
- Confident communication and public-facing presentation (rebuilding trust, negotiating, building relationships)
- Organisational capability (co-ordination of multi-channel stakeholders, IT-proficient)
- Visual/stylistic aptitude (design assists, drawing/planning schemes) ✅ System & Legal Awareness: Familiarity with MS Office, site documentation, contracts, and Social Value KPIs
✅ Mobility & Compliance:
- Valid UK driving license (public-facing travel regular)
- Ability to adapt to flexible hours (travel burdens may exceed 90 mins)
- DBS check required (public-facing & high-integrity role)
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What’s in it for you?
Our mission is your opportunity—we invest in your growth with a supportive, values-driven workplace offering:
💼 Tariff:
- Wages comparative (encouragement to negotiate a package suited to skills)
- Pension: Up to 7.5% company match
- Transport: Car allowance or loyal company fleet (OPEX solutions)
📅 Holidays: 27 days’ annually + 8 b^h/week PLUS flexibility to buy/sell leave
🏥 Well-being:
- Free DISCOUNTED healthcare scheme
- Physical discounts (e.g., Taste card) 🖤 Social: 1 day paid volunteering/year (footing rental; non-company hours) 🔹 Beyond:
- Length of service awards
- High-street vouchers & lifestyle discounts
Novus Property Solutions
Novus is a socially purposeful, family-owned partner, merging community accountability with nation-wide expertise across property renewal, maintenance, and decarbonisation solutions.
We’ve won awards and certifications (achieved Throughcare Level 2 and Achilles for client recognition), with 700+ colleagues across Wales, England, and Scotland.
Join us, we stand by our shortlisted applicants who excel in passion over perfection—our team are renowned for balanced, motivated, and values-rich contributions.
Applicants are encouraged to apply even if partial experience is shared—villages flourish with those who add unique perspectives. (Iconic heritage since 1904.)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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