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Contract Manager
Locations
Scarborough, Hull, and Whittlesey
Salary
Up to £50,000 per annum (DOE)
About the Opportunity
Due to the geographical spread of the contract, we are specifically seeking candidates living in the Lincolnshire area, offering excellent travel access across the sites.
Drive Commercial Success. Deliver Operational Excellence.
We’re seeking an experienced and well-rounded Facilities Management professional with a sharp commercial focus and a proven track record of delivering Soft FM services including cleaning, security, and catering across multiple sites.
This is a senior, hands-on operational role suited to someone who thrives in a fast-paced, blue-collar environment and enjoys building strong client relationships while driving performance, compliance, and commercial outcomes.
This is an exciting opportunity to join a progressive FM provider where operational excellence, client partnership, and service innovation go hand in hand.
Your Role
As Contract Manager, you will be the single point of accountability for the overall performance of the contract, with a clear focus on operational excellence, financial control, and client satisfaction.
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- End-to-end operational delivery across all three sites
- Spend the majority of your time embedded on site, supporting teams and clients
- Lead, develop, and inspire multi-disciplinary teams across security, cleaning, and catering
- Act as the key contact for clients, hosting monthly review meetings, producing reports, and managing service performance against KPIs and SLAs
- Take full ownership of financial performance, including P&L management, cost control, and forecasting
- Ensure 100% statutory and contractual compliance, championing health, safety, and governance at all times
- Drive continuous improvement, innovation, and service development across all service lines
- Maintain a visible leadership presence, coaching, and developing site managers and supervisors to strengthen succession and capability
- Maintain consistently high service standards across security, cleaning, and catering
About You
- At least 3 years’ experience managing multiple sites within Facilities Management (Soft Services)
- Proven operational expertise across security, cleaning, and catering
- A strong, evidenced background in client relationship management
- Demonstrable experience managing P&L, budgets, and financial reporting
- The ability to lead and develop teams within a blue-collar operational environment
- A proactive, solutions-focused leadership style with excellent stakeholder skills
- Flexibility to travel and work autonomously across multiple locations
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Qualifications & Requirements
- SIA Non-Frontline Licence (held previously or currently, with ability to re-qualify)
- IOSH qualification desirable
- Full UK driving licence and access to a vehicle
- Ability to work flexibly and remotely when required
About Us
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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