Mears Group
Contract Manager
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Contract Manager (Empty Homes / Voids & Disrepair)
Location: Dartford
Salary: £61,505 per annum
Hours: 42.5 hours per week
Employment Type: Fulltime – permanent
Working Days: Monday – Friday
About Us
"A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company".
Role
Responsibilities:
- Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols.
- Managing works to programme time frames, producing project plans.
- Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations.
- Demonstrate, maintain, and monitor the company’s commitment to best practice with legislation, codes of practice, & good working practices relevant to all work activities.
- End-to-end management of Responsive repairs across a range of occupied homes.
- Line management of four supervisors, including performance reviews, one-to-ones, and daily briefings.
- Oversight of KPIs, reporting, and service delivery standards.
- Handling client queries and managing resident complaints effectively.
- Supporting and engaging operatives and branch teams to achieve high-quality outcomes.
Requirements
What We’re Looking For:
- Line Management experience
- Experience in Voids
- Line management experience
- Proven Skills & Knowledge in the following:
- Interpersonal and communication.
- People management with the ability to lead & mentor others.
- Strong customer focus.
- Problem-solving & results-oriented.
- Planning and organizational skills.
- Decisive decision-making.
- Ability to negotiate and influence.
- IT literate with confident oral and written communication skills.
- Sector H&S regulations.
- Proven track record of capital / programmed works management & delivery.
- Proven track record of commercial and performance management.
- Ability to manage multiple sites & contracts.
- Proven track record of working in a customer-focused environment.
- Experience of contract/project management including:
- Motivating & inspiring a diverse workforce.
- Building & maintaining a strong control environment incorporating business governance, risk management processes (registers and BCP), and adherence to Scheme of Delegated Authority (SODA).
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Benefits
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family-friendly policies
- Company Van, Fuel Card, and Uniform
Additional Information
- All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.
- To drive a Mears vehicle, you must be aged over 21, have held your licence over 3 months, and have less than 9 points.
- Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
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How to Apply
To apply, please contact:
- Laura Bourne (laura.bourne@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
Diversity and Inclusion
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honored to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognizing our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
We are the people behind the smile! At Mears, we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities, and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK.
Our Values: Customers / Innovation / Teamwork / Responsibility
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