Commercial & Financial Management

• Hold full responsibility for contract budgets and financial performance.
• Prepare forecasts, monitor expenditure and manage cost control initiatives.
• Maximise contract profitability through effective financial management.
• Review and approve quotations, variations and additional works.
• Identify efficiencies and implement cost-saving initiatives without compromising service quality.
• Produce accurate monthly financial and operational reports.

Leadership & People Management

• Lead, coach and develop Contract Support, Engineering and operational teams.
• Create a high-performance culture focused on accountability, engagement and continuous improvement.
• Conduct regular performance reviews and development planning.
• Ensure adequate resource planning across the contract portfolio.
• Promote collaboration across departments to deliver seamless service.

Health, Safety & Compliance

• Champion a positive Health & Safety culture across all contracts.
• Ensure compliance with statutory legislation, company policies and client requirements.
• Monitor audit performance and ensure corrective actions are completed.
• Manage supplier compliance and statutory maintenance programmes.
• Support environmental and sustainability initiatives across the portfolio.

Continuous Improvement

• Use operational data and performance reporting to identify trends and improvement opportunities.
• Drive innovation through technology, smarter working practices and process improvement.
• Share best practice across the wider business.
• Support strategic initiatives and contribute to the ongoing growth of Pareto FM.

Skills & Experience

Essential:

• Previous experience as a Contract Manager, Account Manager or Senior Facilities Manager within an integrated FM environment.
• Proven experience managing multiple client contracts or a multi-site portfolio.
• Strong understanding of both Hard and Soft Facilities Management services.
• Demonstrable commercial and financial management experience, including budget ownership.
• Excellent client relationship and stakeholder management skills.
• Experience managing subcontractors and supplier performance.
• Strong understanding of KPI and SLA management.
• Experience using CAFM systems and operational reporting tools.
• Excellent communication, organisational and problem-solving skills.
• Full UK Driving Licence.

Desirable:

• IOSH Managing Safely or NEBOSH qualification.
• IWFM membership or relevant Facilities Management qualification.
• Prince2 or Project Management qualification.
• Knowledge of smart buildings and workplace technologies.

Personal Attributes

You'll be someone who:

• Naturally builds long-term client relationships.
• Leads with energy, integrity and professionalism.
• Takes ownership and delivers on commitments.
• Is commercially aware and solutions focused.
• Thrives in a fast-paced, multi-site environment.
• Can balance strategic thinking with operational excellence.
• Demonstrates resilience and sound judgement under pressure.
• Inspires teams through collaboration, coaching and accountability.

Key Performance Measures

Success within the role will be measured through:

• Client satisfaction and retention.
• Contract profitability.
• KPI and SLA performance.
• Health & Safety compliance.
• Employee engagement and retention.
• Quality audit scores.
• Delivery of additional works and contract growth.
• Operational efficiency and continuous improvement initiatives.

Why Join Pareto FM?

At Pareto FM, you'll have the opportunity to manage a diverse portfolio of prestigious London-based contracts within one of the UK's fastest-growing facilities management businesses.

We offer genuine autonomy, a supportive leadership team, opportunities for career progression and the chance to make a real impact on both our clients and our business.

If you're passionate about delivering exceptional customer service, developing high-performing teams and driving operational excellence, we'd love to hear from you.