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About This Job
flydocs
Location: Birmingham, England, United Kingdom
Work Mode: On-site
Industry: IT Services and IT Consulting, Airlines and Aviation, Software Development
Job Description
About the Job
We at flydocs are transforming the aviation industry through innovative digital solutions that simplify aircraft documentation, asset management, and maintenance operations. As part of the Lufthansa Technik family, we are proud to be within the Digital Tech Ops Ecosystem alongside Swiss AviationSoftware, AVIATAR, and Lufthansa Technik Engineering Services.
Role Purpose
Independently manage the full contract lifecycle for customer and partner agreements, balancing commercial objectives, risk mitigation, and operational efficiency.
How We Work
We prioritise the value you bring to the team over your location, so you can work from anywhere in the UK. However, this is an internationally connected role requiring strong cross-cultural collaboration and the flexibility to travel within Europe for approximately 30% of working time to support business priorities and stakeholder engagement.
Who Will You Be Working With?
This role is within the Governance Team and comes with dual reporting to Chief Product Officer of flydocs and Chief Financial Officer of Swiss Aviation Software. You will partner with Sales, Finance, Legal, Customer Success, Product, and Leadership teams to align commercial terms with business objectives.
How Do You Contribute to the Business?
We are seeking a highly commercial, process-driven, and strategic professional to own and optimise the end-to-end commercial contract lifecycle across our global Digital Tech Ops ecosystem. As Contract Manager, you will play a pivotal role in enabling commercial success while protecting flydocs’ interests. You will independently manage customer and partner agreements from initiation through execution and renewal, ensuring contracts are commercially robust, legally compliant, and aligned with business objectives. Working closely with Sales, Legal, Finance, IT, Security, Customer Success, and other key stakeholders, you will accelerate deal closure, reduce commercial risk, strengthen governance, and continuously enhance contracting processes to support revenue growth and seamless cross-functional collaboration across the ecosystem.
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Key Responsibilities
Commercial Contracts & Negotiation
- Own and drive the full commercial contract lifecycle including drafting, initiating, negotiating, redlining, and executing enterprise SaaS and professional services agreements globally.
- Lead complex multi-party commercial negotiations while balancing customer needs, legal frameworks, and risk management.
- Manage renewals, upsells, partnership agreements, NDAs, MSAs, SOWs, and strategic customer contracts.
Revenue Operations & Pipeline Governance
- Manage CRM pipelines across HubSpot and Salesforce, ensuring data accuracy, forecasting discipline, and clear visibility of opportunities.
- Build robust bid management and deal governance processes to improve win rates and reduce delays.
- Increase commercial deal velocity through streamlined approval and contracting workflows.
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Process Improvement & Business Enablement
- Develop scalable contract templates, commercial frameworks, and governance models.
- Build playbooks for Sales and Customer Success teams to shorten sales cycles and improve conversion rates.
- Introduce best practices for pricing approvals, escalation routes, and commercial decision-making.
Cross-Functional Collaboration
- Partner with Sales, Finance, Legal, Customer Success, Product, and Leadership teams to align commercial terms with business objectives.
- Support strategic initiatives involving new market entry, partnerships, and enterprise customer acquisition.
We Would Be Really Happy If You Have
Experience:
- 4-7 years of experience in contract management, preferably within the software, SaaS, aviation, or related industries.
- Proven experience drafting, reviewing, and negotiating commercial contracts independently.
- Strong experience in SaaS, aviation technology, enterprise software, or B2B technology sectors.
- Knowledge of data protection and data processing agreements is desirable.
- Experience working with contract lifecycle management tools and CRM systems is an advantage.
Social, Personal, and Other Skills:
- Strong negotiation skills and commercial acumen.
- Excellent interpersonal and communication skills, with the ability to build effective relationships across internal and external stakeholders.
- High attention to detail, particularly in contract review, redlining, and version control.
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