Mears Group PLC
Contract Manager
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Contract Manager (Empty Homes / Voids & Disrepair)
Location: Dartford
Annual salary: up to £61,505.01
Salary: £61,505 per annum
Hours: 42.5 hours per week
Fulltime – permanent Monday – Friday
"A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company".
Role Criteria
- Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols.
- Managing works to programme time frames, producing project
- Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures, Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company’s commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities.
- End-to-end management of Responsive repairs across a range of occupied homes.
- Line management of four supervisors, including performance reviews, one-to-ones, and daily briefings.
- Oversight of KPIs, reporting, and service delivery standards.
- Handling client queries and managing resident complaints effectively.
- Supporting and engaging operatives and branch teams to achieve high-quality outcomes.
What We’re Looking For
- Line Management experience
- Experience in Voids
- Line management experience
- Proven Skills & Knowledge in the following:
- Interpersonal and communication.
- People management with ability to lead & mentor others.
- Strong customer focus.
- Problem solving & results orientated.
- Planning and organisational.
- Decisive decision making.
- Ability to negotiate and influence.
- IT literate with confident oral and written communication skills.
- Sector H&S regulations.
- Proven track record of capital / programmed works management & delivery.
- Proven track record of commercial and performance management.
- Ability to manage multiple sites & contracts.
- Proven track record of working in a customer focused environment.
- Experience of contract/project management including:
- Motivating & inspiring a diverse workforce.
- Building & maintaining a strong control environment incorporating business governance, risk management processes (registers and BCP) and adherence to Scheme of Delegated Authority (SODA).
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What We Offer
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies.
- Company Van, Fuel Card and Uniform.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
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To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Laura Bourne (laura.bourne@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
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