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Contract Manager
Location: Bristol
About Cambridge Maintenance Services Limited
Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport, and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages.
We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs.
Job Description
To profitably manage contracts in full compliance with specification, effectively utilising identified resources to ensure they meet both company service delivery and budgetary targets, and the requirements in terms of contract, profitability & relevant legislative requirements for Client management.
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During your Induction you will gain valuable experience managing a Lead Engineer and team of Engineers whilst being partnered with a current Contract Manager, and Assistant Contract Manager.
Key Responsibilities
Communication
- Report directly to Senior Contract Manager and Regional Director
- Primary contact with Client’s
- Manage variations to the contract
- Measuring Client’s Profit & Loss individually
- Support Credit control
- Manage CAFM
- Supporting Sales and Mobilisation Team
- Providing instruction and guidance to Helpdesk when required
Team Responsibility
- KPI’s & SLA’s – PPM & Reactive
- Responsible for team & contractor stats
- Monitoring Points and Conference Calls
- Site Audits
- Form Line Management for Assistant Contract Manager & Lead Engineer
- Team Morale
- Approval of holiday’s
- Identifying shortfalls in labour – identifying recruitment of new staff and redistributing workload accordingly
- Liaising with HR
- Provide technical support should your Lead Engineer require it
- Monitoring of Sub Contractors activities on your allocated sites
- Uphold Company rules and procedures
- Adhere to Company and externally relevant health and safety laws and policies
- Undertake any other duties and responsibilities as may be determined by Company
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Skills Required
- Proven track record of managing account P&L for multiple contracts
- Ability to lead and foster a positive working environment
- Solid organisational and time management skills
- Strong attention to detail
- Strong written and oral communication skills
- Strong work ethic - results driven
- Ability to multi-task job responsibilities
- Computer skills including MS Word, Excel, CAFM – Again training to be provided
- Experience of working within a challenging Service + Maintenance related environment either within the field and/or office
- Commercially astute, driven and a self-starter
- Demonstrate consistent excellent standards of due diligence
- Adaptable to a variety of works and contract demands
- Adept in providing solutions to client needs, together with maximising potential sales opportunities
- Industry or HVAC experience & qualifications would be an advantage
- Able to prioritise and multi-task to a high level, whilst achieving strict deadlines
What We Offer
- Competitive Salary
- Holiday Allowance
- Sickness Scheme
- Pension enrolment after 3 months service
- Private Healthcare
- Wellbeing 360 benefits
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