Healios
Contract Operations Coordinator (Fixed Term Contract)
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POSITION: Fixed Term Contract (6 months)
LOCATION: Remote in the UK
HOURS: Full Time - 37.5 hours per week
SALARY: £28,500
United by our vision. Leading with empathy. Pioneers in curiosity.
Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.
Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!
Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.
“Great minds don’t think alike”
From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services. The Contract Operations and Performance Coordinator will be a key member of the Operations Division, whose purpose is to support the delivery of all aspects of Contract Operations including performance monitoring, report creation and project work.
THE OPPORTUNITY
Reporting to the Contract Operations and Performance Manager, you will help us deliver excellence in all we do. As a member of the Contract Operations Team, your role will be varied depending on what is required, but is likely to include:
- Working closely with Operations Executive to understand operational objectives and contribute towards their delivery
- Gathering data and performance reporting to support key operational areas such as contract activity, utilisation, WIP, referrals, waiting lists, SOPs
- Developing relationships with stakeholders to support a culture of performance and accountability
- Assisting with aspects of customer mobilisation
- Assisting with aspects of contract and referral monitoring
- Providing administrative support including minuting, notetaking and calendar coordination
- Providing administrative support with answering incoming customer queries and escalating to Operations Executive/Manager where appropriate
- Using your skills and expertise to flexibly adapt and contribute towards the overall success and objectives of the business
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This role will require a solution-focused attitude, collaborative mindset and understanding that no task is too big (or small)
To be successful in this role, below is what we would need from you:
- Planning, prioritisation, coordinating and organisation skills
- Experience of assisting operational support and/or transformations
- Ability to analyse and interpret data
- Proficient with Excel/Sheets, Word/Docs and PowerPoint/Slides
- Ability to communicate effectively, orally and in writing and creation of presentations
- Desirable: use of BI Tools e.g. Tableau, Power BI, Sisense
- Able to work under pressure to meet key performance indicators and organisational objectives
- Have a professional home working environment.
- Have a positive, approachable manner and a “can do” attitude.
- Able to work under pressure to meet key performance indicators and organisational objectives
- Have a professional home working environment.
- Have a positive, approachable manner and a “can do” attitude.
- Be able to work collaboratively as part of a team, being prepared to learn from and share with others.
WHAT'S IN IT FOR YOU
- 33 days holiday (including 3 days for the Christmas closure between Christmas and New Year plus Bank Holidays)
- Birthday Leave
- "Life Leave" - 2 days of extra leave to take when things you can't plan for happen
- Enhanced family-friendly policies including a phased return to work and receive full pay
- Enhanced Contributory Pension Scheme
- Work from anywhere policy
- Free access to co-working spaces
- Company laptop, monitor and keyboard, plus an allowance to purchase additional equipment
- Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
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ACCOMMODATIONS
We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion Page!
DIVERSITY AND INCLUSION
“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.
SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS
Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.
As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.
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