VIVO Defence Services
Contract Quality Manager
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Contract Quality Manager
Job Req ID: 310853
Posting Start Date: 29 Jun 2026
Location: Home-Based, Hampshire, RG21, GB
Contract Type: Full Time
Who We Are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What We Do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive—whether reactive repairs or a major project—is completed safely and on time. To achieve this, we have four core values: open, caring, agile and collaborative. These are at the heart of everything we do.
The Role
Salary: £65,000–£75,000
We are looking for an experienced and proactive Contract Quality Manager to lead quality assurance, contract compliance and continuous improvement across a complex service delivery environment. This is a key role, responsible for ensuring that services are delivered consistently, safely and effectively, meeting contractual obligations, regulatory requirements and client expectations.
Key Responsibilities
- Act as the contract lead for quality and assurance, providing independent oversight across operational delivery teams and supply chain partners.
- Ensure quality management processes are embedded throughout the contract, driving a culture of continuous improvement and ensuring services are delivered right first time.
- Take ownership of the Quality Management System (QMS), aligning processes with ISO 9001 principles and ensuring effective implementation across the contract.
- Work with operational teams to maintain and continuously improve quality standards, identifying opportunities to strengthen performance and improve customer outcomes.
- Develop and deliver a robust contract assurance programme, including audits, inspections and quality reviews.
- Ensure appropriate evidence is captured and maintained to demonstrate compliance with contractual, regulatory and governance requirements.
- Identify risks, trends, and areas requiring corrective action.
- Provide detailed performance insight through regular reporting, analysing data to identify recurring issues, emerging risks, and opportunities for improvement.
- Collaborate with operational teams and senior stakeholders using evidence-based analysis to support decision-making and drive measurable improvements in service delivery.
- Lead quality performance across the supply chain, ensuring suppliers meet contractual expectations and maintain appropriate standards.
- Work collaboratively with supply partners to address non-conformances and improve consistency across service delivery.
- Build strong relationships with stakeholders, supporting client assurance activities, audits, and performance reviews.
- Provide professional advice, challenge where necessary, and ensure confidence in the quality and compliance of the service being delivered.
- Lead corrective and preventative action processes, ensuring issues are resolved and improvements are embedded.
- Help create a right-first-time culture that improves performance, reduces failures, and delivers long-term value.
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About You
You will be an experienced quality professional with a background in:
- Quality assurance, contract management or compliance within a complex, regulated or service-led environment.
- Strong knowledge of Quality Management Systems, ISO 9001 principles, and audit methodologies.
- The ability to translate quality requirements into practical improvements across operational teams and suppliers.
You will demonstrate:
- Confidence in analysing performance data, producing reports, and identifying trends, risks, and opportunities.
- A structured, detail-focused approach while managing multiple priorities with high standards of accuracy and governance.
- Strong stakeholder management skills, with the ability to build trusted relationships and influence decision-making.
- Comfort working with clients, operational teams, and supply chain partners to improve performance and resolve quality issues.
- A commitment to continuous improvement and a passion for creating sustainable changes that enhance service quality, customer experience, and operational performance.
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Membership of the Chartered Quality Institute (CQI), or a commitment to achieve this within six months, is essential.
This is an excellent opportunity for a quality professional to take a leading role in improving service excellence, strengthening assurance, and supporting the successful delivery of a high-profile contract.
What We Offer
- 6% employee-matched pension contribution
- 25 days annual leave
- Company car or car allowance
- Bonus
- 1 × professional subscription
- Private medical cover for self and partner
About VIVO Defence Services
The role is with VIVO Defence Services, a joint venture between Serco and EQUANS. Please note that information from your CV may be shared with VIVO Defence Services, Serco, and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation. We will make reasonable adjustments to support candidates through to employment and strongly encourage applications from a diverse candidate pool.
We also welcome discussions about flexibility and flexible working and operate a hybrid work structure in many areas. We proudly hold the Disability Confident Leader status, giving disabled applicants who meet the minimum criteria the opportunity to demonstrate abilities in interviews.
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