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Contract Services Manager
Contract Services Manager – Permanent Role
Location: Sandwell and West Birmingham NHS Trust Estate, Birmingham ** Contract Type:** Full-Time (37.5 hours per week) Salary & Benefits: Competitive salary, company vehicle/car allowance, bonus, benefits package, including:
- 25 days annual leave (+ public holidays)
- Life cover (2× salary)
- Employee discount schemes, gym discounts, cycle-to-work, holiday purchase scheme
- 2 CSR days/year
- Extensive training, professional development, and employee referral rewards
- Access to mental wellbeing support (24/7 EAP) and inclusive employee networks
About Equans
Equans is a global energy services leader (100,000+ employees, 50+ countries, €17B+ turnover) specialising in smart buildings, green mobility, FM, and energy solutions. In the UK & Ireland, we partner with organisations to support the energy transition towards net zero, digital transformation, and operational efficiency.
Based in Birmingham as a Bouygues Group company, Equans is now advertising an exciting opportunity with Sandwell and West Birmingham NHS Trust for a Contract Services Manager.
About the NHS Contract & Trust Estate
The Sandwell and West Birmingham NHS Trust estate comprises:
- Main sites: Sandwell Health Campus, City Health Campus
- New development: Midland Metropolitan University Hospital (MMUH): A modern facility integrating cutting-edge healthcare delivery and building management technologies.
- Additional community-based healthcare properties supporting local service delivery.
Objective: Equans partners with the Trust to ensure all facilities are maintained at high standards, sustaining a valuable workforce environment that benefits both healthcare provision and the local community. This includes:
- Managing diverse building styles, ages and systems within a complex healthcare estate.
- Supporting sustainable service delivery aligning with appointment and operational demands.
The Role: Contract Services Manager
Key Responsibilities
1. Operational Leadership
- Day-to-day management of the helpdesk, administration, finance, and reporting, ensuring compliance and prompt delivery of client requirements.
- Client-facing role with a focus on relationship management and risk mitigation, in collaboration with Equans’ internal governance.
- Active participation in the Senior Management Team, ensuring operational and contractual obligations are met.
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2. Financial & Performance Oversight
- Oversee helpdesk jeopardy management using Computer-Aided Facilities Management (CAFM).
- Review and report on all deductions (including financial penalties), Service Failure Points (SFP), and Unavailability.
- Track KPI performance against contractual triggers to avoid breaches and deviations.
- Generate actionable insights for the Senior Management Team to resolve non-compliance.
3. Financial Management
- Manage all financial elements of the contract:
- Invoicing and Work in Progress (WIP) resolution, including disputes, debt tracking, and CAP cost invoicing.
- Compliance with accounting policies and reconciliation of contractual funds.
4. People & Facilities Enablement
- First-line management responsibility for all non-technical site-based staff and remote support.
- Work closely with colleagues including the Head of Estates and Technical Compliance Manager.
5. Compliance and Operational Excellence
- Ensure Health, Safety, and Environment (HS&E) compliance aligned with ISO accreditations.
- Advocate a proactive SHEQ culture with a focus on risk mitigation and continuous improvement.
6. Reporting & Analysis
- Hub for reporting: Produce monthly, quarterly, and annual performance reports, coordinating input from on-site and remote teams.
- Analyze customer satisfaction data and translate findings into actionable team strategies.
- Monitor and drive technical support team efficiency through analytical reporting.
7. Service Development
- Initiate service improvements from conception to rollout:
- Contribute towards continuous improvement processes delivering best value to the Trust.
- Develop and introduce business efficiency measures ensuring cost-effective delivery.
Required Qualifications, Experience & Skills
Essential:
- Management experience (preferably from FM or service d esign/or project management).
- FM experience in healthcare, ideally within Private Finance Initiative (PFI) / contract-based maintenance roles.
- Strong FM leadership skills, including organisational, reputational, and operational compliance.
- Proficiency in MS Word and Excel, with experience of dos.
- Mandatory qualifications:
- IOSH-managed H&S commitment or equivalent.
- Knowledge of CAFM systems (especially Maximo).
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Desirable (but not mandatory):
- Market awareness of trusted suppliers and service providers.
- Experience in hospitals or commissioning an FBO.
- Italieness in various language skills to support the diverse NHS team.
Due diligence: This role requires a DBS Basic Check.
Why Join Equans?
- Diverse work environment: Colleagues range from operations personnel to senior executives, promoting redevelopment in how services are delivered.
- Purpose-driven roles: Shape energy transition and sustainability within organisations.
- Growth opportunities:
- Access to broad training and professional qualifications.
- Continuous support schemes for personal and professional evolution.
- Superior industry recognition and substantial portfolio.
Join Equans if you want to contribute to an industry team that is leading the pace of change in facilities, energy, and real estate.
About Equans – Diversity & Inclusion
Equans is committed to an "open workplace" that values everyone’s unique contribution.
- Supports Equality Act 2010 under protected characteristics, including diversity on ethnicity, disability, gender, and sexual orientation.
- Culture fosters freedom to be your authentic self, with employee resources supporting inclusion:
- AccessAbility (Disabilities)
- Encompass (LGBTQ+)
- RISE (Ethnic Minorities)
- Women Together (Women in the organisation)
- Working Parents
- Young Professionals
There’s also access to a 24/7 Wellbeing App and 24/7 Employee Assistance Program for all colleagues.
Note: Applicants must be able to evidence their right to work in the UK. No relocation assistance is available.
Next Steps: To apply or explore this role further, please register your interest: [application link].
Equans stimulates progress through social responsibility, shared best practice, and the pursuit of lasting value for our stakeholders.
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