Be part of the SMART Team!

At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We deliver a client-focused approach to provide reliable, planned, and reactive maintenance, with a strong focus on quality, technical expertise, and customer service.

We’re proud to be an employer that values career progression. We offer structured training and clear progression routes to help you build a rewarding engineering career.

Purpose

We’re looking for a proactive Contract Support professional to play a key role in keeping our operations running smoothly. You’ll be the backbone of our contract delivery by supporting the management team, ensuring our engineers and customers remain happy.

Key Responsibilities

• Produce financial and statistical reports for your designated portfolio and collate information for internal and external monthly reports
• Assist in reviewing contract month-end P&L’s with the Chief Financial Officer, Management Accountant, and Business Unit Management Team
• Oversee daily administration tasks for direct sites, including:
  • Raising work orders, purchase orders, and sales invoices
  • Ensuring timely delivery of parts and services
• Manage and review:
  • WIP (Work in Progress)
  • Debt
  • Purchase invoices
  • Open purchase orders
  • Maintenance invoicing for all contracts, updating as required
• Respond to customer inquiries professionally and maintain accurate client files, conducting quarterly audits
• Submit overtime reports to payroll
• Monitor engineers' work schedules
• Conduct site visits
• Attend meetings as needed
• Perform additional administrative duties as requested