Octavius Infrastructure
Contract Support Administrator - Fixed Term Contract
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Contract Support Administrator
9-Month Fixed Term Contract | Octavius Infrastructure
We are recruiting for a Contract Support Administrator to join us here at Octavius Infrastructure on a 9-Month Fixed Term Contract.
We are a leading civil engineering organisation delivering safe, sustainable, and efficient transport solutions across the UK.
Hybrid working: You'll be required to attend our Reigate office every Thursday, with openness to visiting other site offices a couple of times per month.
You'll be working on… (What your role and responsibilities are)
- Answering phones between 8am–5pm
- Calling site managers to relay information when we receive 2-hour or 24-hour faults
- Responding to phone calls and emails from the delivery and commercial teams
- Accurately inputting data onto COINS to log 2-hour, 24-hour, 7-day and planned faults in a timely manner and emailing details to site managers
- Scheduling tasks for operatives' tablets upon request
- Inputting updates and/or photos from emails and other sources into COINS and Citadel
- Submitting accurate variations into COINS and Citadel
- Accepting or rejecting variation replies accurately and efficiently, and communicating outcomes to site managers
- Raising Work Order Instructions to subcontractors promptly when requested (including saving quotes to COINS)
- Thoroughly checking and moving jobs to Complete status on COINS and Citadel
- Working closely with the wider team and sharing responsibilities
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For the right candidate, the role may also include:
- Working with the Head of Strategic Projects to help provide and support data-driven solutions for the Rail Services Team
- Running, supporting and potentially creating clear, accurate and insightful reports and dashboards using Excel and Power BI
- Maintaining and refreshing key tracking logs and data outputs on a regular basis
- Assisting with periodic KPI reporting and performance snapshots for Network Rail
- Running data extracts from SQL, maintaining 10+ flat file versions at least three times per week
You'll work with… (Because relationships are important)
A team of highly motivated, dedicated professionals delivering projects across a variety of frameworks.
You'll receive… (Because we value you)
A competitive rewards package including Private Healthcare, Pension, Life Assurance, 25 days' Annual Leave (plus your birthday off). You'll also benefit from hybrid working where possible, enhanced Paternity & Maternity packages, and opportunities for personal and professional development.
About you… (What you are skilled at)
- Excellent verbal and written communication skills
- Exceptional attention to detail and strong organisational skills
- Ability to prioritise tasks effectively and manage time efficiently
- Confidence handling incoming calls and relaying information clearly
- Strong problem-solving skills with the ability to adapt in a fast-paced environment
- Comfortable working both independently and collaboratively
- Proficient in Microsoft Office, particularly Word, Excel and Outlook
- Experience using COINS and Citadel is preferred but not essential
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Knowledge or experience of the following would be a distinct advantage:
- Data analysis using SQL (or equivalent), Power Query, and visualisation tools such as Power BI
- Advanced Excel skills, including tables, formulas and pivot tables
You'll bring… (Your experience and qualifications)
- Previous experience in a similar administrative or support role
- Experience in a customer service environment would be advantageous
- GCSEs or equivalent qualifications required; additional administration-related qualifications are beneficial but not essential
Inclusion and diversity are important to us, we are an equal opportunities employer and value difference. We want and will continue to build an inclusive environment where our people thrive. We firmly believe constantly striving to build a truly diverse workforce is what makes us a strong business and will enable us to continue to solve important problems and deliver unrivalled value to both our customers and clients. If you need any specialist support throughout your application, we will work with you where we can to support your journey with us.
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