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Company Description
Walkers Cleaning & Support Services is a family-owned business with over 60 years of experience providing commercial cleaning and support solutions across property management, offices, retail, education, healthcare, and facilities management sectors. The company combines nationwide coverage with a personal, agile approach, delivering services tailored to each client’s needs.
Walkers holds industry-recognized accreditations such as ISO 14001, CHAS, and SafeContractor, demonstrating strong commitments to quality, safety, and environmental management. As a Planet Mark partner, the company integrates sustainability into its operations through eco-friendly cleaning solutions, energy-efficient methods, and sustainable waste management. Walkers aims to create safer, healthier, and more sustainable environments for businesses across the UK.
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Role Description
The Contract Support Advisor is a full-time, on-site role based in Brentwood, responsible for providing day-to-day administrative and customer support for cleaning and support service contracts. This role includes:
- Acting as a key point of contact for clients
- Managing queries
- Coordinating service delivery with operational teams
- Ensuring contract requirements are met in line with agreed standards and timelines
- Maintaining accurate records
- Preparing reports
- Assisting with scheduling, invoicing, and performance monitoring to support efficient contract management
- Proactively addressing customer concerns
- Supporting continuous improvement initiatives
- Collaborating with colleagues to enhance overall customer satisfaction and operational effectiveness
Qualifications
- Interpersonal Skills and a focus on Customer Satisfaction to build and maintain positive client relationships.
- Communication skills, both written and verbal, to handle client queries and coordinate with internal teams.
- Customer Support and Technical Support skills to resolve issues, provide information, and support service delivery.
- Relevant experience in contract administration, facilities services, or a customer-facing role within a service-based environment is beneficial.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines.
- Proficiency with standard office software (e.g., email, spreadsheets, CRM or contract management systems) is advantageous.
- A commitment to high service standards, teamwork, and continuous improvement is essential.
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