How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Contract Support Manager
Contract Support Manager
About the Role
Reporting into the Contract Management Team, the Contract Support Manager will act as the contract’s business analyst and performance assurance lead. You will be responsible for:
- Ensuring data integrity
- Managing performance reporting frameworks
- Supporting compliance activities
- Identifying opportunities to improve service delivery across the contract
Working closely with operational managers, central support functions, and clients, you will provide meaningful analysis and reporting that drives informed decision-making and supports the achievement of contractual and business objectives.
Key Responsibilities
Data Integrity & Reporting
- Ensure operational data is complete, accurate, timely, and auditable across all relevant systems
- Act as the contract lead for data integrity, collaborating with operational teams and central support functions
- Implement controls and validation processes to prevent reporting errors and data inconsistencies
Performance Management & Analysis
- Maintain and develop the contract’s performance reporting framework
- Produce regular performance reports, dashboards, and management information packs
- Analyse operational performance data and provide insightful commentary, recommendations, and root cause analysis
- Monitor contractual KPIs, SLAs, and internal targets, identifying risks and improvement opportunities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Compliance & Governance
- Ensure contract governance requirements, procedures, and controls are consistently applied
- Monitor compliance with key operational processes, including:
- Service delivery
- Performance management
- Incident reporting
- Change control
- Conduct depot audits covering:
- Operational processes
- Health and safety
- Transport processes
- Support environmental compliance requirements, including:
- Duty of Care documentation
- Permitted site obligations
Audit & Regulatory Support
- Coordinate and support external audits, including:
- NQA audits
- Other accreditation requirements
- Ensure mandatory compliance documentation, training records, and risk assessments remain current
Why Join Biffa?
At Biffa, our people are at the heart of everything we do. We foster a culture built around our #TFR values:
- Teamwork – Working together for each other.
- Fairness – Treating and being treated equally.
- Respect – Appreciating and valuing each other for who we are and what we do.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We offer the opportunity to make a real impact within a business that plays a vital role in protecting the environment and supporting local communities.
Dedicated to Diversity
Being inclusive is core to our culture at Biffa. We believe different ideas, perspectives, and backgrounds are essential for:
- Developing a creative and effective working environment
- Reflecting the communities we serve
- Delivering exceptional outcomes for colleagues, customers, and stakeholders
We are committed to creating an inclusive workplace where everyone can thrive and reach their full potential.
Ready to make a difference? Apply today and help us deliver exceptional service through data-driven performance and operational excellence.
Requirements
- Full UK driving licence
- Strong organisational and time management skills, with the ability to work to tight deadlines
- Experience in managing or supervising colleagues and escalating risks appropriately
- (Desirable) Knowledge of health and safety and environmental legislation relevant to municipal services
- (Desirable) Project management experience using frameworks like Prince2, Agile, or similar methodologies
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location