Masterfix Property Services
Contracts Administrator
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FIRAS & Minor Works Administrator
A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.
London's Leading Property Maintenance Company
About Masterfix
Masterfix is one of London's leading property maintenance and technical services providers, delivering planned maintenance, reactive repairs, passive fire protection, and refurbishment works across some of London's most prestigious residential and commercial properties.
As our Passive Fire and Minor Works division continues to expand, we're looking for an organised and detail-focused FIRAS & Minor Works Administrator to support our Project Managers and help ensure projects are delivered efficiently from enquiry through to completion.
This is an excellent opportunity for someone with strong administration and coordination skills who enjoys working in a fast-paced environment.
The Role
Working alongside our Project Managers, you'll provide the administrative and operational support that keeps projects running smoothly.
You'll be responsible for coordinating documentation, scheduling engineers, managing client communications, raising work orders, tracking project progress, and ensuring all compliance paperwork is completed accurately.
This role is ideal for someone from a property maintenance, facilities management, construction, or project administration background who enjoys organisation, communication, and attention to detail.
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Key Responsibilities
Project Administration
- Provide day-to-day administrative support to the Project Managers.
- Raise work orders, purchase orders, and quotations within our management system.
- Maintain accurate project records and documentation.
- Prepare project files and ensure all documentation is kept up to date.
- Monitor project progress and update internal systems.
Scheduling & Coordination
- Coordinate engineer and subcontractor diaries alongside the Project Managers.
- Arrange site visits, surveys, and project appointments.
- Order materials and liaise with suppliers regarding deliveries.
- Assist with organising labour and resources.
FIRAS & Compliance Administration
- Compile and issue passive fire certification and completion documentation.
- Maintain accurate compliance records.
- Ensure all required project paperwork has been received before completion.
- Upload documentation to client portals where required.
Customer Service
- Act as a professional point of contact for clients, residents, and contractors.
- Provide updates on project progress.
- Respond to enquiries and direct issues to the appropriate Project Manager.
- Maintain excellent communication throughout each project.
General Administration
- Prepare reports and spreadsheets.
- Support invoicing by ensuring completed works are correctly documented.
- Assist with KPI reporting.
- Help improve administrative processes across the department.
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About You
We're looking for someone who enjoys being organised and takes pride in getting the details right.
You'll Ideally Have Experience In
- Project administration
- Property maintenance
- Facilities Management
- Construction administration
- Service coordination
- Office administration within a technical environment
You'll Also Have
- Excellent organisational skills
- Strong administration and IT skills
- A confident and professional telephone manner
- Excellent written communication
- Great attention to detail
- The ability to prioritise multiple tasks
- A proactive, positive attitude
Experience of passive fire protection or FIRAS is beneficial but not essential, as full training will be provided.
Why Join Masterfix?
- Join one of London's leading property maintenance businesses.
- Work alongside experienced Project Managers on a wide variety of projects.
- Support a growing Passive Fire and Minor Works division.
- Modern offices in Kennington.
- Excellent training and career development opportunities.
- Friendly, supportive team environment.
- Genuine opportunities for progression as the company continues to grow.
Ready to Apply?
If you're highly organised, enjoy supporting projects behind the scenes, and want to build a career within a growing technical services business, we'd love to hear from you.
Apply today and become part of the team delivering exceptional property care across London.
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