Active Care Group
Contracts & Fees Administrator
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Come and join one of the UK’s largest providers in complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.
We have an exciting opportunity for a Contract and Fees Administrator to join our finance team in Darlington.
The Contract and Fees Administrator role is to support the Commercial Department with key commercial administration responsibilities as instructed by the Head of Contracts & Fees, Contracts Manager, Business Development Director’s and Chief Commercial Officer. The role will also be accountable supporting with the fee management and fees uplift process across the Group to secure annual % uplifts for our Residential and Care in the Home packages.
What you'll be doing:
Bids & Tenders
- Monitor procurement portals, DPS opportunities, framework agreements and commercial inboxes.
- Identify and distribute new opportunities across the business.
- Coordinate tender submissions from expression of interest through to award.
- Draft, edit and format tender responses using existing bid library content and organisational information.
- Conduct local and commissioner research to strengthen submissions.
- Ensure all tender documentation is completed, reviewed and submitted within required timescales.
- Maintain records of bid activity, outcomes and lessons learned.
- Support bid presentations, clarification meetings and mobilisation activities where required.
Contracts Management
- Maintain contract databases, CRM systems and document libraries.
- Ensure contracts, variations, specifications and agreements are stored accurately.
- Produce contract summary documents following successful awards.
- Monitor contract requirements, review dates, insurance obligations and reporting deadlines.
- Support the preparation of monthly commercial reports and management information.
- Record and circulate minutes and actions from Commercial Team meetings.
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Fees & Uplift Management
- Support and coordinate annual fee uplift negotiations with Local Authorities, Integrated Care Boards and private funders.
- Prepare fee review submissions and supporting evidence.
- Liaise with operational and finance teams to gather costing information.
- Maintain accurate records of negotiations, agreed increases and implementation dates.
- Track uplift opportunities and provide regular progress reports.
- Investigate funding discrepancies and support income recovery activities.
- Assist with additional revenue-generating projects and funding initiatives across the Group.
Commercial Administration
- Manage and respond to enquiries received through commercial and referral inboxes.
- Produce reports and data analysis to support departmental performance.
- Support administrative processes across contracts, tenders and fee management activities.
- Contribute to continuous improvement initiatives and departmental projects.
- Attend team meetings, training and development activities as required.
What you'll have:
- Exceptional written English, verbal reasoning and mathematical skills
- Experience of healthcare, or similar experience within either a recruitment or provider environment
- Previous administration experience essential
- Confident with figures and the ability to produce a range of advanced level spreadsheets and reports is essential to this role
- Excellent strategic planning and organisational skills
- Excellent computer skills including MS Word, PowerPoint and Excel proficiency is essential
- Experience using CRM systems
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What to look forward to:
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
- …and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
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