IRIS Software Group
Contracts Manager
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At IRIS Software Group
At IRIS Software Group, we create software that helps organisations run every day - including schools that support thousands of students, staff, and families.
Behind that software is a commitment: we deliver what we promise.
This role is about making sure that happens.
🧾Why This Role Matters
You’ll take ownership of some of our largest and most important customer contracts.
These aren’t just agreements - they’re long-term partnerships. What’s written in the contract needs to be delivered consistently, accurately, and without friction.
Your job is to make sure:
- Customers get exactly what they’ve been promised
- Services are delivered properly and on time
- Any changes are managed clearly and correctly
- Relationships stay strong and continue to grow
When this role works well, customers stay, trust builds, and the business grows.
👥About the Team You'll Join
You’ll join our Education Customer Services team, working closely with delivery, finance, legal, and technical teams.
It’s a hands-on, collaborative environment where people take ownership, solve problems quickly, and focus on getting things right for the customer.
📊What You'll Be Doing
- Owning key contracts end-to-end - from delivery through to renewal
- Acting as the main contact for customers on all contract and service matters
- Making sure we deliver in line with terms, SLAs, and commitments
- Leading change control - keeping contracts accurate as things evolve
- Running regular customer reviews to track performance and resolve issues
- Spotting risks early and fixing problems before they escalate
- Supporting billing and revenue forecasting linked to your contracts
- Working across teams to keep delivery aligned and consistent
- Building strong, trusted relationships with your customers
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🔎What We’re Looking For
- Experience managing large or complex contracts in a service environment
- Strong understanding of how contracts work commercially and operationally
- Confidence owning customer relationships and having direct conversations
- Ability to balance detail (T&Cs, SLAs) with the bigger commercial picture
- Comfortable working across multiple teams to get things done
- Highly organised, with the ability to manage several priorities at once
- A proactive mindset - you take ownership and don’t wait for problems to grow
Nice to have:
- Experience in the education sector
- Exposure to HR, payroll, or software services
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🎁What You’ll Gain
- Ownership of high-value, high-impact contracts
- Real influence over customer experience and commercial outcomes
- Visibility across senior stakeholders and key accounts
- A role where your decisions and actions genuinely make a difference
- Clear opportunities to grow your career within IRIS
📝 What Can You Expect From Our Application Process?
We like to keep things simple, transparent, and fair:
1️⃣ Apply online
Just upload your CV and tell us why you’re interested in the role.
2️⃣ Initial Interview (plus Online Assessments)
A chat with our Talent team.
Two short assessments:
CCAT (15-minute timed test).
EPP (untimed personality questionnaire).
3️⃣ Stage One
A competency-based interview with our Senior Manager, Customer Services (Education).
4️⃣ Stage Two
A final interview with our Senior Director, Operations (Education).
This is a strong fit for someone who enjoys owning contracts, working closely with customers, and making sure things are delivered properly - not just agreed on paper.
If you want a role where you can combine operational delivery, commercial thinking, and customer impact, this is it.
#LifeAtIRIS
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