apetito UK
Control Room Manager
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Control Room Manager
The Control Room Manager plays a critical role in ensuring smooth, safe and efficient operation of the automated warehouse environment at Portbury. The role spans two phases:
Project Phase (Pre-Go-Live)
- Supporting design, testing and commissioning activities as the business transitions to new automated systems.
- Participate in project planning sessions and provide operational input for system design and configuration.
- Work with SAP EWM specialists and automation vendors to validate system integration.
- Support FAT, SAT and UAT testing cycles.
- Help develop Standard Operating Procedures (SOPs) for the control room.
- Provide feedback on system performance during commissioning and prepare for operational handover.
Operational Phase (Post-Go-Live)
- Managing real-time system performance, resolving issues, analysing data and maintaining effective communication across operational and technical teams.
- This position is central to maintaining system uptime, ensuring accurate material flow, and providing first-line support to Operations, Engineering and IT.
Control Room Management
- Monitor material flow and system performance using WMS/EWM dashboards and automation interfaces.
- Act as first-line support for operational teams, resolving system or process-related issues quickly.
- Maintain accurate incident logs and escalate unresolved items to Engineering or IT.
System Performance & Issue Resolution
- Ensure automated systems operate within the expected performance parameters.
- Collaborate with Engineering and IT to diagnose and fix technical faults.
- Implement safe temporary workarounds during downtime.
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Reporting & Continuous Improvement
- Produce accurate reports for DMS and SIC processes.
- Analyse downtime, incidents and system trends to identify root causes and opportunities for improvement.
- Work with the Continuous Improvement Manager on enhancement initiatives.
Stakeholder Communication
- Act as the link between Operations, Engineering, IT and Project teams.
- Provide timely and clear updates on system status and incident resolution.
Skills & Qualifications
- Strong understanding of automated warehouse systems and material flow processes.
- Experience working with SAP EWM and system integration environments.
- Excellent analytical, troubleshooting and problem-solving capability.
- Confidence working under pressure in a fast-paced, high-volume environment.
- Proficiency in data analysis and reporting tools (Excel, BI dashboards).
- Excellent communication and stakeholder management skills.
Essential
- Due to the location, a driving licence and access to your own transport are essential.
Preferred
- Experience in cold store or temperature-controlled operations.
- Knowledge of Continuous Improvement methodologies (Lean, Six Sigma).
Key Competencies
- Analytical thinking and sound decision-making under pressure.
- Strong attention to detail and accuracy.
- Collaborative mindset with the ability to work cross-functionally.
- Adaptability and resilience in periods of change or system challenges.
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Benefits
- Competitive salary - accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free meals, snacks and beverages on site
- Free parking
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
About apetito
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
- We develop a range of products designed to enhance health and well-being for all our customers.
- We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.
- We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
- Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
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