Mitie Cleaning & Hygiene Services
Control Room Operator
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Job Title: Control Room Operator – FTC Maternity Cover (10 months)
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Where:
Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
Salary:
£13.45 p/h
Shift Pattern:
5 out of 6 days per week (covering Mon-Sat) with 8-hour shifts - Rotating between 6am-2pm & 10am-6pm
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on-site parking
Are you ready to take on a fresh challenge in the world of security? We are delighted to announce a brand new and exciting contract, and we're seeking Security Control Room Operators to join us at the very start of this journey. This is your chance to work in a dynamic environment where your skills and initiative will make a real difference from day one. If you're organised, proactive, and keen to grow your career, we want to hear from you!
As a Control Room Operator, you'll be at the heart of our operations. You will coordinate coverage for our security guard teams, engage directly with regional operations managers regarding site coverage, manage shift schedules, log activities, conduct welfare check-ins, and handle incident reports. You'll use our ticketing portal for seamless communication and record keeping. This role is perfect for someone who enjoys problem-solving and working as part of a close-knit, professional team.
Your Main Responsibilities
- Arrange Security Guard Coverage: Respond quickly to requests for security coverage and ensure every site is supported. Engage with regional operations managers to assess site needs and confirm that coverage aligns with operational requirements. Build strong working relationships with officers and maintain a database of their skills and availability.
- Manage Shift Schedules: Use scheduling software to create and update shift rosters, making sure each site is always well-staffed. Adapt quickly to sudden changes or emergencies.
- Log and Dispatch Jobs: Record all tasks, incidents, and welfare checks in our digital portal. Assign responsibilities to the right people and follow up to make sure everything runs smoothly.
- Welfare Check-in Calls: Stay in regular contact with sites and officers, checking their wellbeing and resolving concerns. Escalate any issues to supervisors when needed.
- Report Incidents: Receive and document reports of suspicious activity or incidents. Prepare clear and timely incident reports for management and our clients.
- Effective Communication: Act as a key contact for officers, sites, supervisors, and regional operations managers. Share important updates and maintain professionalism in all interactions.
- Accurate Record Keeping: Keep thorough records of all activities and regularly review for accuracy and compliance with standards and regulations.
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What We're Looking For
- Experience: Previous experience in a control room, scheduling, or security administration is helpful, but we provide full training for the right candidate.
- Tech Skills: Confident with computers and quick to learn new systems, including scheduling and ticketing platforms.
- Communication: Clear written and spoken English, with the ability to work with all kinds of people, including operations managers and field personnel.
- Attention to Detail: Organised, able to multitask, and focused on accuracy.
- Team Player: Works well with others and helps create a positive, supportive team environment.
- Problem-Solver: Stays calm under pressure and can prioritise tasks effectively.
- Flexible: Willing to work rotating shifts
- Trustworthy: Handles sensitive information with care and professionalism.
Essential
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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