MAN COMMERCIAL PROTECTION LIMITED
Control Room Operator
Metropolitan Borough of Solihull
£14.00/hr
Posted 8 days ago
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Job Opportunity: Security Officer
MAN Commercial Protection is seeking a Security Officer to join our Control Room and Mobile Response team at Head Office.
Shift Pattern
- Days, Nights, and Weekends
Shift Timings
- 06:30-18:30
- 18:30-06:30
Pay Rate
- £14.00 per hour
Main Responsibilities
- Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
- Report writing/completing incident forms
- Rostering/scheduling, regularly communicating with site leaders and making required changes and updates
- Ensure any health & safety or HR issues are escalated accordingly
- Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
- Comply with Mobile Patrol Unlocks/Locks and Patrol schedules
- Respond to intruder alarms as appropriate; inspect for signs of break-in and liaise with police and emergency services and MAN Commercial Protection control
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- Be passionate about delivering excellent customer service
- Have experience of a workforce management system
- Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
- Have excellent communication skills
- Be able to work within a team as well as on their own and unsupervised
- Possess excellent communication and IT systems skills
- Can work under pressure whilst maintaining a positive attitude
- Have good time management skills
- Be able to work shift patterns and provide flexibility, where required
Qualifications and Experience
- Experience in the security industry would be advantageous but not essential
- Call centre / Helpdesk experience advantageous
- Experience using a time and attendance or workforce management system
- Knowledge of MS Office, Excel and Outlook advantage but not essential
- Experience of working on the telephones essential
- Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
- SIA DS and CCTV Licence are essential
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Skills Required
- Competent computer skills with a good knowledge of computer systems.
- Excellent communication skills
- Ability to create comprehensive incident reports
- Ability to work independently and as part of a team
- A 5-year checkable work/education history is required
- Happy to help others attitude!
- Valid Full UK Driving Manual Driving Licence
Benefits
- Full uniform supplied.
- Access to in-house training CCTV and First Aid
- Free International Professional Security Association (IPSA) membership
- Perks at Work High Street Discount Scheme
- Access to 24-hour counselling helpline through IPSA
- Access to 24-hour legal helpline through IPSA
- Double pay on Bank Holidays
- Full training provided
- Free parking
- Overtime available on request
If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!
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Skills
Customer Service
Problem Solving
Communication Skills
Time Management
IT Systems Skills
Teamwork
Report Writing
Scheduling
Health And Safety Knowledge
Call Handling
Incident Reporting
Flexibility
Workforce Management
CCTV Knowledge
SIA Licence
Driving Licence