Uniguard
Control room operator/ resource plannner
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Location: Birmingham Salary: Competitive, based on experience Hours: Full-time, shift-based rota
About the role
Uniguard is looking for a sharp, reliable Control Room Operator / Resource Planner to join our security operations team in Birmingham. You’ll be the nerve centre for our client sites — keeping things running smoothly, coordinating our response teams, and making sure every location has fully trained staff in place to meet contractual requirements.
What you’ll be doing
- Monitoring alarms and dispatching our response teams promptly
- Building and managing regional rotas, including support cover
- Handling last-minute absence, sickness, and cover requests
- Approving annual leave and maintaining attendance records
- Liaising directly with clients on scheduling and last-minute requests
- Keeping databases, spreadsheets, and reporting systems up to date
- Producing daily, weekly, and monthly performance reports (KPIs)
- Supporting payroll preparation and resolving wage queries
- Making staff welfare calls
- Working closely with the Operations and Service Delivery teams
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What we’re looking for
- Right to work in the UK, with a checkable five-year work history
- Confident communicator, both written and verbal
- Comfortable working independently and staying calm under pressure
- Well organised, with a good eye for detail
- Competent with Microsoft Office (Excel, Word, etc.)
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What you’ll get
- Full training and onboarding
- Clear career development pathway
- Pension scheme
- Recognition and reward programme
- Apprenticeship opportunities
About Uniguard
Uniguard provides security and support services to clients across the UK, backed by a team that takes pride in reliability, professionalism, and looking after the people who look after our clients’ sites.
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