Carlisle Support Services
Control Room Operator
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Job Introduction
The Benefits
- Flexible financial support with instant access to earned and authorised wages.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Quality kit and uniform – so you feel comfortable and can perform your role effectively.
- Fully funded SIA top-up training from our own team of in-house trainers.
- Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
- Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
- Long service and recognition awards - celebrating your achievements.
- Excellent hourly pay rate
Job Overview
We are seeking a vigilant and experienced Control Room Operator to support the safety and security operations at one of our prestigious client sites. In this role, you will be responsible for monitoring security systems, responding to incidents, and ensuring the protection of people, property, and assets. You will work closely with operational teams, emergency services, and the client to maintain a safe and secure environment. This position is ideal for someone with strong attention to detail, excellent communication skills, and a commitment to high-quality service.
Key Responsibilities
- Liaise daily with peers, operational management teams, and the client
- Operate, monitor, and prioritise all security systems within the Control Centre
- Manage access and egress in accordance with site-specific Assignment Instructions
- Record all events, observations, and actions taken within the control room
- Respond promptly and appropriately to incidents or security concerns
- Report system faults following the correct escalation process
- Work collaboratively with emergency services and external security partners
- Produce accurate written reports on incidents and occurrences
- Ensure the safety and wellbeing of all persons on site
- Perform additional duties as required
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We’re Looking For People Who Are
- Friendly, approachable, and professional.
- Calm under pressure and confident in decision making.
- Reliable, punctual, and flexible.
- Able to work both independently and as part of a team.
- Experienced in CCTV or control room operations.
- SIA CCTV licence holders (essential).
- Ideally hold an SIA Door Supervisor or Security Guarding licence.
- Able to work 12-hour shifts including days, nights, weekends, and event days.
Requirements
- SIA CCTV Licence (REQUIRED)
- Previous control room or CCTV experience in a public area – at least 1 year
- Strong written and verbal communication skills
- Ability to remain calm in emergency situations
- Strong IT skills, including Microsoft Office (e.g., Excel) and ability to use monitoring systems
- 5-year checkable work history
- Right to work in the UK
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About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.
We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.
Equality, Diversity, and Inclusion
At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.
We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.
We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.
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