Wilson James
Control Room Supervisor
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Control Room Supervisor
Permanent Full-Time Role: Control Room Supervisor
Location: London
Hours: 4 on 4 off shift pattern (working days and nights)
Pay: £14.85 per hour
Join Our Team as a Control Room Supervisor!
Are you a vigilant and dedicated professional looking for a rewarding career in security? We are seeking a reliable and proactive Security Officer to help maintain a safe and secure environment for our staff, visitors, and assets. This role involves monitoring premises, conducting patrols, responding to incidents, and ensuring security protocols are upheld consistently. If you possess strong observational skills, excellent attention to detail, and the ability to handle situations calmly and professionally, this opportunity could be for you!
About the Role
As a Control Room Supervisor, your key responsibilities include:
- Welcoming staff and visitors while maintaining a safe, professional, and secure environment
- Conducting regular patrols and monitoring premises to prevent unauthorised access, theft, or vandalism
- Managing access points and CCTV systems, and ensuring compliance with security procedures
- Responding promptly and appropriately to alarms, emergencies, and security incidents
- Completing detailed daily reports on activities, incidents, and security concerns
- Assisting in emergency situations, including evacuations and first aid support if required
- Adapting to different client sites—no two days are the same
- Handling incidents or concerns professionally while remaining calm and decisive
- Collaborating with a diverse, supportive team
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Why Join Us?
We prioritise the development, wellbeing, and satisfaction of our team. Our benefits include:
- 5.6 weeks’ annual leave
- Lifestyle Benefits:
- Mortgage and financial advice
- Vouchers for shopping outlets and food stores
- Employee referral scheme
- Learning & Development:
- Free eLearning courses and apprenticeships
- In-house training and progression opportunities
- Health & Wellbeing:
- Life assurance scheme
- Access to mental health support specialists
- Online GP services for you and your dependents
- Financial support & retail discounts at hundreds of partner sites
- Career progression—many team members progress to senior and management roles
- Uniform and full induction provided
- Cycle-to-Work scheme
What We Are Looking For
We are searching for skilled professionals who meet the following criteria:
- A current DS SIA Licence
- A valid SIA CCTV Licence
- A current First Aid at Work certificate
- Proven experience in a security role or a similar position
- Strong observational skills with the ability to identify and respond to threats
- Excellent communication and interpersonal skills for engaging with staff, visitors, and authorities
- The ability to remain calm under pressure and act decisively
- Flexibility to work variable shifts, including nights, weekends, and public holidays
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Special Considerations
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This role may close earlier than the advertised deadline if we receive a high volume of strong applications, so early applications are encouraged.
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Wilson James is an equal opportunities employer, welcoming applications from all suitably qualified individuals regardless of:
- Race
- Sex
- Disability
- Religion/belief
- Sexual orientation
- Age
Note: A criminal conviction will not necessarily disqualify you, but each case will be assessed individually.
For more information about Wilson James’ commitment to Equality, Diversity, and Inclusion, visit: Wilson James Sustainability
About Wilson James
Wilson James has been a leader in security, construction logistics, aviation services, and technology for over 30 years, serving thousands of employees across 300+ client sites nationwide. We pride ourselves on delivering tailored security solutions, safety, efficiency, and exceptional customer service. Discover why working with us offers a dynamic, engaging, and rewarding career.
Internal Applicants
Wilson James is committed to career growth and internal mobility, helping employees explore new roles and advance within the company. If you are currently employed under TUPE terms, please note that successful appointment to this role will be on standard Wilson James terms.
Apply now to secure your future with Wilson James!
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