Cento
Control Room Team Leader
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Control Room Team Leader | Bristol | £30,000+
What’s on Offer
- Competitive salary
- Generous annual leave entitlement
- Company pension scheme
- Health plan supporting everyday medical costs and wellbeing
- Ongoing training and development opportunities
- Support for professional qualifications and career progression
- Inclusive and collaborative workplace culture
- Employee discount scheme
- Wellbeing support, including mental health resources
- On-site parking (where applicable)
About the Role
Our client is seeking an experienced and confident Control Room Team Leader to join their 24/7 operations team. This is a pivotal leadership role, reporting into the Operations Manager, with responsibility for ensuring the smooth and efficient running of a busy control room environment while leading and developing a team of operators.
This is an excellent opportunity for a proactive leader who thrives in a fast-paced, operational setting and is passionate about delivering high-quality service.
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Key Responsibilities
- Oversee day-to-day control room operations
- Communicate team objectives and performance expectations
- Support training and development initiatives alongside the Operations Manager
- Delegate tasks effectively to maintain a productive working environment
- Conduct regular 1-2-1s and team meetings, providing performance feedback
- Assist with recruitment and onboarding of new team members
- Monitor CCTV systems, alarms, and incoming calls as part of daily duties
- Ensure the team is informed of operational updates and business changes
- Maintain service standards, particularly around alarm handling and response times
- Identify operational risks and drive continuous improvement
- Attend regular leadership meetings
About You
- Proven experience in a supervisory or team leadership role
- Strong communication skills, both written and verbal
- Excellent interpersonal and conflict resolution abilities
- High attention to detail with a strong customer service focus
- Comfortable using a range of IT systems
- Experience in coaching, training, or mentoring others
- Flexible approach to working shifts across a 7-day rota
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The Organisation
Our client is a well-established and highly regarded organisation within the security and monitoring sector, known for delivering reliable, technology-driven services. They are committed to maintaining high industry standards and fostering a supportive, team-oriented working environment.
With a strong focus on continuous improvement, they invest in their people through structured development programmes and provide clear opportunities for career progression within a dynamic and growing industry.
If you’re looking to take the next step in your leadership career within a fast-paced operational environment, we’d be keen to hear from you.
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