EMED Group
Controller (Safe Care - FTC)
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We have a fantastic opportunity for a Controller to join our Safe Care Division in Leeds on a fixed term contract
Contract: Full Time, Fixed Term (12 months) 4 on 4 off 7-7 day shifts
The Control Centre provides the hub for operational decision making to ensure the patients receive the most appropriate response from the service. We operate 24/7, 365 days of the year.
The Controller is responsible for planning and controlling the movement of resources efficiently and effectively. Controllers will be responsible for the Specialist Secure Mental Health resources in order to ensure that the requirements of the booked patient journey are met. Controllers will liaise with hospital staff and departments to ensure that good communications are maintained, and patients are moved in a timely manner. The controller will be responsible for taking bookings and controlling the mental health transport nationally.
What benefits can you expect?
- £13.81 ph
- Paid holiday entitlement
- Full time/fixed term contract - 4 on 4 off shifts (42 hours per week)
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- Company sick pay covering full salary for 20 days after 2 years’ service.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Hospital cash plan benefits with sickness protection scheme.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter).
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Other Duties Include
- Dealing with requests for transport from patients’ representative, healthcare professionals and AMPH’s.
- Booking patient transport journeys and making sure they’re recorded accurately in the Cleric operating system.
- Booking and allocating Secure Mental Health journeys ensuring the stringent requirements for this specialist service are met.
- Making decisions on the best use of vehicles and drivers.
- Maintain confidentiality in relation to personal data held on patients or colleagues.
- Responsible for the organisation of ambulance resources to provide a cost effective and efficient Patient Transport Service by use of Cleric to meet all contractual KPIs.
- To escalate to the appropriate manager if the service is to be compromised through lack of resources or sickness.
- To work effectively and co-operatively within a team environment and ensure service level is maintained across all contracts.
- Liaise with Road Crews regarding patient journeys and any required updates and input all data into Cleric
- To ensure All Daily Admin tasks are completed in a timely manner.
- To ensure mandatory E-Learning is kept up to date.
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Our Values
- Collaborative – We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
- Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
- Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
- Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.
EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.
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