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Controls Engineer
Technical Support Specialist – Ride & Show Systems
NBCUniversal | A Subsidiary of Comcast Corporation
NBCUniversal is one of the world's leading media and entertainment companies. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, Bravo, Peacock, and operate industry-leading theme parks and experiences through Universal Destinations & Experiences, such as Universal Orlando Resort and Universal Studios Hollywood. Our mission is to create world-class content and deliver immersive experiences while fostering an inclusive culture and giving back to the communities we serve.
About the Role
We are seeking a Technical Support Specialist to provide end-to-end technical, project, and contract management for ride and show systems, including their design, production, installation, and commissioning. You will collaborate closely with vendors, project teams, Engineering & Safety, and Ride/Show leaders to ensure the successful delivery of Ride Control and Show Control Systems in compliance with technical specifications, budgets, and schedules.
This role requires a blend of technical expertise, project management, and vendor coordination to translate creative intent and business goals into executable technical solutions. You will be responsible for reviewing designs, test protocols, and vendor deliverables, executing testing activities, and ensuring adherence to Environmental, Health & Safety (EHS) policies.
Key Responsibilities
Technical & Project Management
- Provide technical support for the full cycle (specification → bid/award → design → production → installation → acceptance testing) of ride and show systems, including Ride Control and Show Control Systems.
- Manage and coordinate vendors through the full scope of work: bidding, design, manufacturing, testing, shipping, installation, startup, and commissioning.
- Offer technical guidance and vendor management throughout day-to-day design, fabrication, installation, testing, and commissioning activities.
- Serve as a bridge between creative teams and technical execution, translating business goals and creative vision into technical specifications, bids, and contract agreements.
- Support the development of detailed technical documents (specifications, test protocols, and plans) required for vendor acquisition, pricing, and scheduling.
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Engineering & Compliance Support
- Provide engineering support for calculations, design, drafting, research, and documentation as assigned by Ride/Show project teams or Engineering & Safety.
- Review vendor-delivered documents, including:
- Drawing reviews
- Component selection validation
- Calculation verifications
- Test plan and test results analysis
- Develop, review, or edit test protocols, procedures, and plans; execute or approve testing (with Engineering & Safety authorization).
- Ensure full compliance with Universal Orlando (UO) Environmental, Health & Safety (EHS) policies, procedures, training, and team engagement.
Requirements & Qualifications
Education & Experience
- Bachelor’s Degree in an applicable technical field (e.g., Electrical Engineering, Mechanical Engineering, Control Systems, or related discipline).
- Demonstratable experience in:
- Technical problem-solving (ability to interpret diagrams, mathematical instructions, and multi-variable systems).
- Project coordination (managing complex tasks, vendors, and timelines for ride or show systems).
- Contract & schedule management (analysis, negotiation, and compliance).
- Technical provisioning (design documentation, testing protocols, and delivery management).
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Key Competencies
- Analytical Thinking: Ability to define problems, gather data, establish facts, and draw valid, actionable conclusions.
- Vendor & Stakeholder Management: Highly organized schemer能 who can influence key decisions while maintaining tact, diplomacy, and stakeholder relationships.
- Project Administration: Fluency in schedule analysis, contract administration, directives, and change-order processing.
- Adaptability: Comfortable thriving in dynamic, non-routine environments with changing priorities and deadlines.
Why Join NBCUniversal?
At NBCUniversal, we are peursived by a mission to inspire, inform, and entertain. Our teams promise to work on iconic projects, from world-famous theme park attractions to cutting-edge shows and films.
Benefits (Varies by location and role; examples include)
- Compelling compensation and performance-based benefits.
- Flexible work arrangements and a strong focus on work-life balance.
- Support for professional development, training, and corporate diversity initiatives.
- Engagement in community outreach programs and company-wide social responsibility efforts.
Application Process
As part of the hiring process, external candidates may be required to attend an in-person interview with a current NBCUniversal employee at one of our locations prior to a decision.
NBCUniversal is committed to diversity and inclusivity, ensuring equal opportunity for all applicants regardless of race, gender, age, disability, veteran status, or any other protected characteristic. If you are a qualified individual with a disability or a disabled veteran, and require accommodations during the application or recruitment process, please contact: AccessibilitySupport@nbcuni.com
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